Customer Service Coordinator

Oracle; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Oracle seeks an IC0-level customer support specialist in Bengaluru to provide real-time assistance for product access, configuration, account management, and troubleshooting. You will respond to tickets via phone, email, or web; document all interactions; and escalate unresolved issues to technical teams as needed.

You will help onboard new and existing users and collaborate with teammates to ensure timely resolutions while maintaining high professional standards.

Qualifications

• Career Level - IC0

Responsibilities

• Responding promptly to helpdesk tickets via phone, email, or web-based channels
• Troubleshooting and resolving customer issues using established procedures and resources
• Documenting all customer interactions and resolutions in a ticketing system
• Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
• Assisting with onboarding and support for new/existing users
• Collaborating closely with team members to ensure timely and accurate issue resolutions
• Maintaining a high standard of customer service and professionalism in all interactions

Skills

Customer support

Troubleshooting

Ticketing system

Communication skills

Job description

Job Description

You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.

You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.

Responsibilities

• Responding promptly to helpdesk tickets via phone, email, or web-based channels
• Troubleshooting and resolving customer issues using established procedures and resources
• Documenting all customer interactions and resolutions in a ticketing system
• Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
• Assisting with onboarding and support for new/existing users
• Collaborating closely with team members to ensure timely and accurate issue resolutions
• Maintaining a high standard of customer service and professionalism in all interactions

Qualifications

Career Level - IC0

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.