Customer Service Associate in Dehradun

Woodrock Infotech Private Limited; Dehradun; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A growing IT and BPO service company in Dehradun seeks a Customer Care Executive for its voice support process. The ideal candidate will be customer-focused and empathetic, handling queries efficiently and professionally. The job includes managing voice inquiries, providing detailed information, resolving issues promptly, and escalating complex matters as needed. Opportunities for growth and skill development in a supportive environment are provided for both freshers and experienced professionals.

Benefits

Structured training

Supportive workplace

Career growth opportunities

Qualifications

• Strong communication skills required for effective customer interaction.
• Empathetic approach to understand and resolve customer queries.
• Experience in customer service preferred but not mandatory.

Responsibilities

• Handle incoming customer queries via voice channels.
• Provide accurate and complete information using appropriate tools.
• Resolve customer issues promptly while ensuring a positive experience.
• Escalate complex issues to the relevant department when necessary.

Skills

Customer service skills

Empathy

Communication skills

Problem-solving skills

Job description

Job Title: Customer Care Executive (Voice Process)

Job Type: Full-time

About Company

Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.

Summary

We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Executive for our voice support process. The role involves assisting customers with their queries and concerns efficiently and professionally.

Key Responsibilities

• Handle incoming customer queries via voice channels.
• Provide accurate, valid, and complete information by using the right tools and methods.
• Resolve customer issues promptly, ensuring a positive customer experience.
• Escalate complex issues to the appropriate department when necessary.

About Company

Woodrock Infotech Pvt. Ltd., Dehradun, is a growing IT and BPO service company committed to delivering reliable, customer-focused solutions. We specialize in customer support operations, process management, and technology-driven services for leading brands. Our work environment encourages learning, performance, and career growth for both freshers and experienced professionals. At Woodrock Infotech, we value communication skills, teamwork, and dedication, and we provide our employees with structured training, a supportive workplace, and opportunities to build a long-term career in the BPO industry.