Customer Service Associate III

Allstate Insurance Company; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Allstate India in Pune is seeking a customer service professional to support property claims through empathetic communication and efficient scheduling. You will interact with customers and adjusters, guiding them through claim processes and ensuring accuracy.

The role requires a bachelor's degree, insurance certifications (AINS/AIC) preferred, and experience in voice processes. Training, mentoring and career growth opportunities are provided within a leading global insurer.

Qualifications

• Bachelor's degree or equivalent experience.
• Insurance domain certification (AINS, AIC) preferred.
• Experience in voice process and property insurance.
• Clear and professional communication, both written and verbal.

Responsibilities

• Communicate empathy and timely with customers and helps them through their scheduling in a fast, fair and easy manner.
• Reviewing claims and doing follow-up through outbound and inbound calls.
• Retrieving claim related documents, obtain additional information if missing.
• Completing all necessary forms, and emailing them to appropriate parties.
• If offered the role you will go through training. You will receive ongoing support, mentoring, and coaching as you develop in your career.

Skills

Consumer Protection

Customer Data Management

Performance Management

Relationship Building

Stakeholder Relationship Management

Education

Bachelor's degree

Insurance domain certification (AINS/AIC)

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Communicating with customer/adjuster to understand their requirement and meeting their needs, serves the Customer with empathy; and follows up to ensure that the customer needs have been met.* Managing and researching on property scheduling cases, working with highly complex customers/adjuster communications, concerns, conflicts and issues.

Key Responsibilities

• Communicate empathy and timely with customers and helps them through their scheduling in a fast, fair and easy manner.
• Will be reviewing claims and doing follow-up through Calling ( outbound and inbound calls )
• Retrieving claim related documents, obtain additional information if missing
• Completing all necessary forms, and emailing them to appropriate parties
• If offered the role you will go through training. You will receive ongoing support, mentoring, and coaching as you develop in your career.

Education and Experience

• Bachelors degree or equivalent experience
• Insurance domain certification, example AINS, AIC etc. Will be preferred.
• Experience in voice process and Zeal to learn about property
• Are known for clear and professional communication, both written and verbal.

Functional Skill

• Knowledge of insurance policy, coverage, and regulation.
• I for details and accurate preparation for data to access value of the estimate.
• Investigate, evaluate, and identify requirements for the claim basis. The information provided.
• Ability to realize available tools to capture information accurately .

Note : Open for all resources with Voice Skillset.

Eligible Candidate will go through Relevant rounds of screening, interviews and assessments

Primary Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Shift C (India)

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.