Customer Service Associate

Allianz; India; On-site; Confidential; Full time

Job summary

Allianz Group is a global leader in insurance and asset management. This role provides timely, accurate, and efficient information and responds to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information.

Key duties include meeting process KPIs across productivity, quality, accuracy and AHT; assisting with emergency procedures and policy inquiries; explaining benefit coverage and limitations; guiding clients through relevant

Qualifications

• Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
• Ability to pay close attention to detail and multi-task.
• Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems.

Responsibilities

• Meet the process KPI’s across Productivity, Quality, Accuracy, AHT
• Provide assistance relating to emergency procedures and policy inquiries
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
• Guide clients through the navigation of pertinent websites for online content and claim submission.
• Create and send various types of professional correspondence.

Skills

Attention to detail

Verbal/written communication

Multitasking

Independent problem solving

Education

Post-secondary education

Job description

Position summary

Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis.

key responsibilities

• Meet the process KPI’s across Productivity, Quality, Accuracy, AHT
• Provide assistance relating to emergency procedures and policy inquiries
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
• Guide clients through the navigation of pertinent websites for online content and claim submission.
• Create and send various types of professional correspondence.

Qualifications and Education Requirements

• Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
• Ability to pay close attention to detail and multi-task.
• Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.