Customer Service Associate |

Talent Acquaintance; Coimbatore District; On-site; INR 290,000 - 360,000; Full time

Job summary

Talent Acquaintance in Coimbatore, Tamil Nadu, invites applications for a customer-facing role focused on delivering exceptional service and product knowledge. You will handle inquiries, provide accurate information, and build long-term customer relationships to drive satisfaction and loyalty.

The role emphasizes teamwork, adaptability, and a willingness to learn and meet performance targets in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Customer service orientation

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.