Customer Service And Operations Analyst DSARS

RBS; Chennai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

RBS in Chennai is seeking a Senior Analyst to join our Customer Service & Operations team focusing on DSARs. You will respond to Data Subject Access Requests promptly within agreed timelines, investigate queries, and support processes, policies, and procedures affecting customers and colleagues.

The role offers opportunities to sharpen analytical skills, automate manual steps, review data access and privacy controls, and collaborate with the Privacy Hub to fulfill DSAR requirements and GDPR

Qualifications

• Experience with GDPR and DSARs in a regulated environment.
• Understanding of data privacy concepts and regulations.
• Strong communication skills for drafting and interpreting information.
• Awareness of evolving data protection policies and industry practices.
• Experience with privacy-related processes in banking or financial services.

Responsibilities

• Process, authorise, and investigate DSARs to defined KPIs and SLAs.
• Review and improve privacy-related processes to enable better service.
• Analyse queries and escalate where needed to stakeholders.
• Maintain awareness of customer needs and deliver fit-for-purpose solutions.
• Support leadership tools and drive improvements in team performance.

Skills

GDPR knowledge

DSAR handling

Data privacy principles

Interpersonal communication

Regulatory awareness

Job description

Job Description

Join us as a Customer Service & Operations Analyst for DSARs

• We’ll look to you to respond to Data Subject Access Requests (DSARs) from customers promptly within in agreed timelines
• This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes, policies, and procedures
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
• We're offering this role at senior analyst level

What you’ll do

You’ll be responsible for processing, authorising, and investigating all DSARs to defined key performance indicators and service level agreements. You’ll do so by accurately collecting the required information from customers and the business and you’ll actively participate in initiatives to improve customer service, processes, and procedures.

You’ll review manual or ineffective processes which could be automated or enhanced to enable the provision of an improved service. You’ll also analyse queries accurately and raise with the relevant parties without delay, escalating where needed. Maintaining a clear understanding of the needs of our customers and stakeholders, you’ll deliver the most appropriate and fit for purpose solution and review processing errors and customer complaints to identify trends and training needs.

You’ll also:

• Analyse DSAR requests and determine the scope of DSAR
• Access the completeness of data retrieved from bank data sources and define the scope of remedial work
• Understand our data architecture to determine which source must be approached and engage with stakeholders in the Privacy Hub to fulfil the requirements of DSARs
• Apply exemption on personal data in compliance with GDPR and the Data Protection Act 2018
• Maintain an awareness of leadership tools, and participate in activities to drive improvements
• Support the development of team performance and customer service by role modelling our core service behaviours and standards, and adopting leadership tools and techniques

The skills you’ll need

We’re looking for someone with experience of dealing with GDPR, particularly Data Subject Access Rights and a thorough understanding of GDPR and the Data Protection Act 2018.

You’ll also demonstrate:

• Minimum of 3 years experience in handling Data Subject Access Requests (DSARs) under GDPR is required.
• Knowledge of data privacy principles and concepts is preferred.
• Strong interpersonal and communication skills, particularly in reading, interpreting and drafting written information.
• An awareness of changes in trends, policies and regulations applicable to your business
• An understanding of the industry and its customers
• An in-depth understanding of products, processes, and banking systems

Hours

45

Job Posting Closing Date

16/11/2026