Customer Service And Operations Analyst - Anti-Money Laundering

RBS; Gurugram District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

RBS is seeking a Senior Customer Service & Operations Analyst in Anti-Money Laundering (AML) to join a specialist AML team in Gurugram. You will respond to customer queries, investigate transactions, and ensure information is collected accurately to meet deadlines, while supporting training and knowledge sharing within the group.

The role emphasizes AML knowledge, compliance awareness, and high attention to detail in a dynamic banking environment with strong service standards.

Qualifications

• Knowledge and experience with AML processes, procedures, and up-to-date trends, policies and regulations.
• Ability to work accurately to deadlines and with high attention to detail.
• Understanding of the financial services industry and customer needs.

Responsabilités

• Accurately investigating customer queries, escalating as needed.
• Processing, authorising and investigating transactions with timely information gathering.
• Contributing to process improvements and knowledge sharing within the AML team.

Connaissances

AML processes

Financial services

Customer service

Communication skills

Description du poste

Job Description:

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

• Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• We're offering this role at senior analyst level

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills

Hours

45

Job Posting Closing Date:

24/10/2026

Requirements: