Customer Sales Administration Officer

Michelin; Pune District; On-site; INR 5,00,000 - 7,00,000; Full time

Job summary

A leading tire manufacturer in India is seeking a Customer Sales Administration Officer to manage commercial terms and financial transactions. This role involves analyzing business requirements, capturing customer requests, and ensuring compliance with internal control. The ideal candidate should have a degree in Accounting or Finance and 2-3 years of experience in order management. Proficiency in Microsoft Excel and familiarity with ERP systems like Oracle is preferred.

Qualifications

• Minimum of 2-3 years of experience in OTC/Order Management, preferably Cash application.
• Exposure to Commercial terms & conditions defining and application.

Responsibilities

• Analyzes feasibility of commercial terms and conditions per business requirements.
• Captures customer's requests & claims related to terms and prices.
• Ensures compliance with Internal Control requirements.

Skills

Strong analytical & reporting Skills

Good Interpersonal and communication skills

Self-starter

Proficiency in Microsoft Office applications

Conflict Management

Problem Solving

Customer Centricity

Education

Master's/Bachelor degree in Accounting, Finance or Business Administration

Tools

Oracle

Microsoft Excel

Power BI

Job description

Customer Sales Administration Officer

Key Expected Achievements

• Should be able to work in AUS shift (0330AM to 1230PM)

Commercial Terms and Conditions (CTC) & price management

• Analyses and challenges feasibility of commercial terms and conditions, based on business requirements
• Verifies accuracy and consistency of collected data before entering them in the information system
• Sets up the prices and commercial terms and conditions in the information system
• Identifies rejections and manages the correction in the information system.
• Conducts data cleaning to rid the system of old, unused data, duplicate or incorrect data

Request Management

• Captures customer's requests & claims related to commercial terms and conditions and prices
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs root cause analysis and implements corrective actions to eliminate reoccurrences
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Financial transactions traceability

• Ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements
• Produces and archives all supporting materials according to the rules in force in the territory covered

Apply and improve work methods

• Applies legal, fiscal and internal control rules (including embargo’s rules).
• Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction

Internal control

• Ensures both operations and projects are compliant with Internal Control requirements
• Ensures the implementation of internal control requirements for the Sales Administration and Marketing & Sales teams
• Guarantees that action plans are defined and deployed on time by the Sales Administration & Marketing & Sales teams

Educational Requirements

• Master's/Bachelor degree in Accounting, Finance or Business Administration

Work Experience

• Minimum of 2-3 years of experience in OTC/Order Management; preferably Cash application
• Has exposure to Commercial terms & conditions defining and application.

Competencies

• Strong analytical & reporting Skills
• Good Interpersonal and communication skills to effectively work with the team. A team player.
• Should work under pressure; Self starter
• Strong communication skills.
• Proficiency in Microsoft Office applications (primarily Excel)
• Conflict Management, Problem Solving, Customer Centricity and people handling

Preferred Skills

• Experience in complex Order Management System (Oracle) & other ERP applications.
• Skilled in all Microsoft Office applications; specifically for Advanced Microsoft Excel.

Knowledge in Power BI/Automation tools is preferrable