Customer Relationship Officer

Ujjivan Small Finance Bank; Palwal, Karnal, Meerut; On-site; INR 450,000 - 700,000; Full time

Job summary

Ujjivan Small Finance Bank is seeking candidates to drive GL and Family Banking activities, encourage savings accounts for family members, and promote appropriate insurance products. The role emphasizes customer service, KYC adherence, and proactive outreach across multiple locations.

Responsibilities include sourcing deposits, identifying loan opportunities, and coordinating with loan officers to ensure smooth disbursement and timely repayments while upholding compliance and customer

Responsibilities

• Meet GL targets for open market acquisition and repeat GL loans.
• Convert GL customers' family members for Family Banking via Savings Accounts with minimum balance.
• Source term deposits from family members of GL customers.
• Offer insurance products to customers and family members for coverage.
• Identify GL customers eligible for Individual loans (unsecured or secured).
• Refer secured loan leads to loan officers.
• Share customer insights and product feedback with ACRM.
• Educate customers and family about the full bouquet of banking products.

Job description

Primary Responsibilities

• Business FinancialsMeet the set targets on GL in terms of open market acquisition and repeat GL loansConvert GL customers family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance
• Actively source term deposits FD and RD from Family members of GL customers
• Offer suitable Insurance products to customer and family members to provide adequate insurance coverage Identify GL customers who can be potentially given Individual loans either unsecured secured Service Unsecured IL requirements of the customerRefer quality leads of Secured loans to respective loan officers
• Share customer insightsproduct related feedback with the ACRM Customer Ensure customers and Family members are educated about entire bouquet of banking products Loans GLIL Secured Deposits Insurance offered by Ujjivan
• Interact with customers in a courteous and professional manner provide prompt efficient and accurate servicesEnsure timely insurance claim settlement for hisher customersResolve customer queries pertaining to GL IL Family Banking within specified timelinesInternal ProcessIdentify and conduct surveys of new working areas for group formation and conducts projection meeting for GL and Family Banking
• Group Loans Fill customer profile forms Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training CGTs
• Individual loans Analyze existing customer profile and repayment capacity fill customer profile forms Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC normsCoordinate with customers in the disbursement process
• Conduct Center Meeting as per schedule without fail and ensure timely repayments collection of deposits for savings accounts fixed deposit updates all transactions on TrueCell an interface to track monetary transactionsOpen savings accounts for Customer and their Family members in Ujjivan Help to conduct the CSR activities and motivates customers to participate in the Financial Literacy Program
• Give the detailed field reports to ACRM and discuss field related issues
• Learning InnovationMaintain up to date knowledge of GLIL and Family Banking products and services as well as a working knowledge of other products offered in the branch
• Ensure adherence to training mandays mandatory training programs for self Ensure goal setting midyear review and performance appraisal processes are completed within specified timelines

Location

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