Customer Relationship Manager - Gold Loan

Jana Small Finance Bank; Bhat khedi; On-site; INR 240,000 - 400,000; Full time

Job summary

Jana Small Finance Bank is seeking professionals to drive gold loan sales in our branch network. The role involves sourcing customers through targeted marketing, verifying gold purity and value, and processing loan applications while building strong client relationships.

The candidate will explain loan terms, respond to customer queries, and ensure full compliance with company policies and regulatory requirements. This is a frontline sales role with growth potential in consumer lending.

Qualifications

• Experience in sourcing customers for gold loans.
• Ability to assess gold purity and value.
• Processing loan applications and managing client relationships.
• Explain loan terms and handle customer queries while ensuring regulatory compliance.

Responsibilities

• Proactively sourcing new customers for gold loans through marketing activities.
• Assessing the purity and value of gold.
• Processing loan applications and managing client relationships to meet sales targets.
• Explaining loan terms, handling queries, and ensuring compliance with company and regulatory policies.

Skills

Customer sourcing

Gold loan appraisal

Loan processing

Client relationship management

Regulatory compliance

Job description

Good day ! We’re hiring for Gold loan product.

Role & responsibilities

• Proactively sourcing new customers for gold loans through marketing activities


• Assessing the purity and value of gold


• Processing loan applications, and managing client relationships to meet sales targets


• They are responsible for explaining loan terms, handling customer queries, and ensuring compliance with company and regulatory policies.