Customer Relationship Management Lead

Zensar Technologies; Pune District; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading technology firm is seeking to hire a professional to lead the implementation of integration designs into Microsoft Dataverse. The candidate will ensure correct Dataverse configurations that support seamless integration, collaborating with developers and stakeholders. Core skills required include deep expertise in Microsoft Dataverse, understanding integration architectures, and experience in Agile delivery.

Qualifications

• Deep expertise in Microsoft Dataverse and Dynamics 365 configuration.
• Strong understanding of entity modeling and business rules.
• Familiarity with integration architectures, especially Azure Functions in .NET and Kafka.

Responsibilities

• Implement the Dataverse Detailed Data Model and configuration.
• Ensure event-driven integration supports via Azure Functions and Kafka.
• Provide guidance to the development team for add-on development.

Skills

Microsoft Dataverse

Dynamics 365 configuration

Entity modeling

Business rules

Azure Functions

Kafka

Agile delivery

Cross-functional collaboration

Job description

Summary Description

Lead the implementation of a detailed functional integration design into Microsoft Dataverse as part of a Kafka-API-Dataverse integration project powered by Azure Function Apps in .NET. This role ensures that the Dataverse data structure is correctly configured to support seamless integration, enabling developers to build reliable, scalable integration logic on top of a well-structured foundation.

Key Responsibilities

1. Dataverse Configuration

Implement the Dataverse Detailed Data Model provided by the Solution Architect & Functional Integration Design Lead, including:

• Entities, relationships, fields, option sets, and lookups
• Business rules, calculated fields, and workflows
• Configure security roles, field-level permissions, and record ownership models as required.

1. Integration Enablement

• Ensure the configured Dataverse structure supports event-driven integration via Azure Functions and Kafka.
• Validate that entity configurations align with data mapping, process flows, and functional scenarios.
• Collaborate with developers to ensure API accessibility, field availability, and data consistency.

1. D365 Development

• Provide Guidance and Knowledge to development team for Add-on development.

1. Cross-Team Collaboration

Key Deliverables

• Capture in Users Stories the required D365 Technical Design and Acceptance Criteria.
• Configured Dataverse environment aligned with functional design
• Entity and field configuration documentation
• Security model and role-based access setup
• Configuration validation reports and change logs
• Support artifacts for integration development and testing

Review & Quality Control Tasks

• Design Fidelity & Quality Assurance
• Maintain strict adherence to the Functional Integration Design Document (ADD).
• Identify and resolve discrepancies between design and system capabilities.
• Conduct configuration walkthroughs with stakeholders and provide feedback to the design team.

Other Responsibilities

Work closely with:

• Functional Integration Design Lead to clarify design intent
• Developers to support integration logic and troubleshoot data structure issues.
• Business Process Managers to validate business rule implementation.
• Participate in UAT, sprint reviews, and release readiness assessments.

Key Skills

• Deep expertise in Microsoft Dataverse and Dynamics 365 configuration
• Strong understanding of entity modeling, business rules, and Power Platform components.
• Familiarity with integration architectures, especially involving Azure Functions in .net and Kafka.

Experience in Agile delivery, solution documentation, and cross-functional collaboration.