Customer Relationship Executive

Switrus Holidays; Kolkata District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A travel services company located in Kolkata is seeking an experienced Customer Relation Executive to join their team. The successful candidate will manage inbound and outbound calls to achieve sales targets, build client relationships, and enhance customer satisfaction. Applicants should possess excellent communication skills, strong sales acumen, and a desire to promote travel services. Experience in the European market is preferred.

Qualifications

• Experience in customer service and sales preferably in the Tours and Travel industry.
• Ability to generate sales through inbound and outbound calls.
• Passion for travel and promoting travel services.

Responsibilities

• Acquire new customers through calls and emails.
• Understand and respond to customer queries.
• Work with other departments to close deals.
• Follow tele-calling script for effective communication.

Skills

Excellent communication skills

Strong sales acumen

Customer Service experience

Sales experience in the European market

Job description

Role & responsibilities

We are looking to hire an experienced, customer-oriented Customer Relation Executive to utilize inbound and outbound telephone calls to achieve sales targets. The ideal candidate will be responsible for generating sales, building client relationships, and promoting our travel services and packages. This role requires excellent communication skills, strong sales acumen, and a passion for travel.

Duties & Responsibility

• Acquire new customers through inbound calls, outbound calling, or email.
• Understand customer needs and answer their queries related to products or services.
• Must have good sales skills preferably from Tours and Travel industry.
• Customer Service and Sales experience in European Market will be preferred.
• Work with other departments of the organization to close more deals.
• Connecting with prospective customers through their preferred means of communication.
• Explain the features and benefits of the products and services to a prospect.
• Follow the tele-calling script to deliver the perfect pitch while talking to a prospect.
• Acquire required customer information for the sales process.