Customer Relationship Executive

Majestic Basmati Rice Pvt. Ltd.; Bhopal; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading organization in Food Processing is seeking a Customer Relationship Executive in Bhopal, India. The successful candidate will manage customer interactions, ensure order accuracy, and drive client satisfaction. This role involves maintaining customer records, resolving inquiries efficiently, and identifying upsell opportunities. Ideal applicants have strong skills in account management and B2B sales, particularly in a food distribution context. Join us to contribute to excellent service and food quality delivery.

Qualifications

• Proficient in Microsoft Excel for data management.
• Experience with order management systems.
• Strong background in account management.
• Familiarity with B2B sales processes.

Responsibilities

• Serve as primary contact for assigned customers managing order intake.
• Maintain accurate customer records using CRM.
• Resolve customer queries and escalations promptly.

Skills

Microsoft Excel

Order Management

Account Management

B2B Sales

Job description

A leading organization in the Food Processing & Agribusiness sector focused on premium rice production, packaging and domestic & international trade. We serve institutional and retail channels across India and export markets, delivering consistent quality and timely fulfilment.

We are hiring an on-site Customer Relationship Executive based in India to manage customer lifecycle, ensure order accuracy, and drive high retention and satisfaction for commercial accounts.

Role & Responsibilities

• Serve as primary contact for assigned customers—manage order intake, confirmations, delivery coordination, and post-delivery follow-up.
• Maintain accurate customer records and activity logs in CRM; update order status and shipment details in ERP systems.
• Resolve customer queries and escalations promptly by coordinating with Operations, Logistics, and Billing teams.
• Proactively identify upsell and cross-sell opportunities; support Sales in account growth and renewal discussions.
• Prepare and share regular account reports, sales forecasts, and customer feedback to drive service improvements.
• Ensure compliance with export & invoicing documentation for international shipments where applicable.

Skills & Qualifications

Must-Have

• Microsoft Excel
• Order Management
• Account Management
• B2B Sales

Location: On-site, India

We encourage applications from customer-focused professionals who enjoy hands‑on account ownership, delivering operational excellence, and contributing to high-quality food product distribution.