Customer Relationship Coordinator female only

E Pack Polymers; Dadri, Greater Noida; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A manufacturing company located in Uttar Pradesh is seeking a customer service representative to manage customer inquiries, maintain relationships, and ensure timely order processing. The candidate will be responsible for tracking orders, handling complaints, and coordinating with internal departments to resolve issues. Strong communication skills and experience in customer management are essential for this role.

Responsibilities

• Serve as the primary point of contact for customer inquiries, concerns, and service requests.
• Maintain and nurture long-term relationships with key clients to ensure customer satisfaction and loyalty.
• Coordinate with internal departments to ensure timely order processing and delivery.
• Track and manage customer orders, follow up on deliveries, and update customers on order status.
• Handle customer complaints professionally and escalate issues when necessary.
• Assist in resolving issues related to product quality, shipment delays, or documentation.
• Maintain accurate and up-to-date customer records in CRM or ERP systems.

Job description

Role & responsibilities

update previous customer complaint

Check previous dispatch plan

make sales order as Customer Dispatch plan

• Serve as the primary point of contact for customer inquiries, concerns, and service requests.
• Maintain and nurture long-term relationships with key clients to ensure customer satisfaction and loyalty.
• Coordinate with internal departments (production, logistics, sales, quality control) to ensure timely order processing and delivery.
• Track and manage customer orders, follow up on deliveries, and update customers on order status.
• Handle customer complaints professionally and elevate issues when necessary.
• Assist in resolving issues related to product quality, shipment delays, or documentation.
• Maintain accurate and up-to-date customer records in CRM or ERP systems.