Customer Quality Assurance Engineer

YASH GROUP OF INDUSTRIES; Maharashtra; On-site; INR 500,000 - 600,000; Full time

Job summary

Keka Inc. seeks a Customer Quality Engineer to ensure product quality and customer satisfaction through robust QC processes.

Responsibilities include collaborating with customers, performing product testing and inspections, root-cause analysis, and driving process improvements while documenting results and training production teams.

The job ad describes a CQE role focused on customer-facing quality, process improvement, and rigorous testing to maintain high standards.

Qualifications

• Bachelor's degree in Engineering, Quality Assurance, or related field.
• 0-3 years of experience in quality engineering or related field.
• Certifications like ISO 9001, or Six Sigma can be beneficial.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving skills.
• Meticulous attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Develop and implement quality control processes to meet customer requirements and standards.
• Collaborate with customers to understand quality expectations and provide solutions.
• Test and inspect products to identify defects or opportunities for improvement.
• Investigate defects to determine root causes and implement corrective actions.
• Identify process improvement opportunities and implement changes.
• Maintain records of quality control activities, test results, and feedback.
• Provide training on quality control procedures to production teams.

Skills

Communication Skills

Analytical Skills

Attention to Detail

Education

Bachelor's degree in Engineering or related field

Tools

Testing Tools

Job description

A Customer Quality Engineer (CQE) plays a crucial role in ensuring the quality of products or services delivered to customers. Here's a detailed job description:

Key Responsibilities

1. Quality Assurance: Develop and implement quality control processes to ensure products meet customer requirements and industry standards.
2. Customer Collaboration: Work closely with customers to understand their quality expectations, address concerns, and provide solutions.
3. Product Testing and Inspection: Conduct thorough testing and inspection of products to identify defects or areas for improvement.
4. Root Cause Analysis: Investigate and analyze defects or quality issues to determine root causes and implement corrective actions.
5. Process Improvement: Identify opportunities for process improvements and implement changes to increase efficiency and quality.
6. Documentation and Reporting: Maintain accurate records of quality control activities, test results, and customer feedback.
7. Training and Development: Provide training and guidance to production teams on quality control procedures and best practices.

Skills and Qualifications

1. Education: Bachelor's degree in Engineering, Quality Assurance, or related field.
2. Experience: 0-3 years of experience in quality engineering or a related field.
3. Certifications: Certifications like ISO 9001, or Six Sigma can be beneficial.
4. Communication Skills: Excellent communication and interpersonal skills.
5. Analytical Skills: Strong analytical and problem-solving skills.
6. Attention to Detail: Meticulous attention to detail and ability to work in a fast-paced environment.

Tools and Software

1. Testing and Inspection Tools: Knowledge of testing and inspection tools, such as calibration equipment, testing software, and inspection instruments.