Customer Order Management Administrator - Level I - OFFC

Cummins India Limited; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. is seeking a Customer Order Management Administrator to support the order management team with non-customer facing tasks such as processing orders, compiling export documentation, and maintaining data in ERP systems. The role emphasizes accuracy, timely processing, and cross-functional collaboration.

The position requires basic MS Office skills and familiarity with order management workflows, with minimal prior experience expected and on-site work at the Pune area base.

Qualifications

• High school diploma or equivalent.
• This role may require export controls licensing.
• Minimal or no work experience required.

Responsibilities

• Process customer orders in the order management system within deadlines.
• Manually allocate parts to orders in the system.
• Prepare and distribute shipping documentation to enable timely processing.
• Support data entry tasks across the order life cycle (new customer setup, credits, debits).
• Produce standard internal reports and maintain data accuracy in the system.
• Identify areas for process improvement and report to Supervisor.

Skills

Communication

Customer focus

Drives results

Self-development

Customer support

Order life cycle

ERP systems knowledge

Cross-functional collaboration

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Excel

Outlook

Word

PowerPoint

Fusion ERP

L2D system

Job description

Job Summary

The Customer Order Management Administrator is responsible for supporting the Customer Order Management team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.

Key Responsibilities

• Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
• Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
• Process customer orders within the order management system, accurately and within the required deadline.
• Manually allocate parts to customer orders within the order management system.
• Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
• Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
• Prepare and distribute standard internal reports.
• Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).
• Identify and communicate areas for process improvement to Supervisor.

Competencies

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives results - Consistently achieving results, even under tough circumstances.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Minimal or no work experience required.
• On time order entry in L2D system and order acknowledgement to customer in Fusion system.
• Basic knowledge of Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Good written and verbal communication skills.
• Experience in order management, customer service, or supply chain operations.
• Exposure to ERP/order management systems will be an added advantage.
• Ability to build strong working relationships with cross-functional teams and customers.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2436097

Relocation Package Yes

100% On-Site No