Customer Manager

Dow; Kolkata District; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Bonus opportunity

Medical insurance

Employee discounts

Training & mentoring

Vacation allowance

Paid parental leave

Wellbeing portal

On-site fitness facilities

Transportation allowance

Job summary

Dow India seeks a Customer Manager – Consumer & Electronics and Mobility & Transportation to drive profitable growth across strategic accounts in India. You will work with OEMs, Tier suppliers, EMS providers and distributors to expand silicone solutions across Automotive, Electronics, Consumer Applications, Release Coatings, Elastomers, Railways, and related sectors.

The role requires a Master’s degree and at least 10 years in Sales or related roles, excellent English communication, and

Qualifications

• MBA or related Master’s degree required.
• Minimum 10 years in Sales, Account Management, Business Development, or related roles.
• Excellent English communication; willingness to travel across India.

Responsibilities

• Manage and grow a portfolio of strategic customer accounts across industries.
• Develop relationships with OEMs, Tier suppliers, and distributors.
• Create and execute territory and account growth plans.
• Lead pricing, contract negotiations, and commercial discussions.
• Collaborate with TS&D, Marketing, Product Management, and Supply Chain.
• Conduct regular business reviews and market assessments.

Skills

Customer focus

Communication

Commercial acumen

Technical aptitude

Opportunity identification

Organizational skills

Stakeholder influence

Emotional intelligence

Education

Master’s degree (MBA or related)

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About You and this Role:

As a Customer Manager – Consumer & Electronics and Mobility & Transportation to be located at Navi Mumbai/Bangalore and Pune, you will be responsible for driving profitable growth across strategic accounts and key market segments. You will work closely with OEMs, Tier suppliers, Electronic Manufacturing Services (EMS) providers and distribution partners to expand Dow's silicone solutions portfolio within Automotive, Electronics, Consumer Applications, Release Coatings, Elastomers, Railways, and other high-growth industries. This role offers an exciting opportunity to influence market development, build strong customer partnerships, and contribute to Dow's growth strategy in India.

Responsibilities:

• Manage and grow a portfolio of strategic customer accounts while identifying new business opportunities.
• Develop strong relationships with OEMs, Tier customers, EMS partners, distributors, and key decision-makers.
• Create and execute territory and account growth plans aligned with business objectives.
• Identify and convert opportunities within target segments including Automotive, Electronics, Consumer Solutions, Elastomers, Railways, and Emerging Technologies.
• Lead opportunity pipeline management, pricing initiatives, contract negotiations, and commercial discussions.
• Collaborate closely with Technical Service & Development (TS&D), Marketing, Product Management, Supply Chain, and Manufacturing teams to deliver customer-focused solutions.
• Conduct regular customer visits, business reviews, and market assessments to identify growth opportunities and competitive insights.
• Drive customer engagement around innovation, sustainability, localization, and new product adoption.

Qualifications:

• Master’s degree in business administration, Chemical Engineering, Materials Science, Polymer Technology, Electrical/Electronic Engineering, or a related discipline.
• Minimum 10 years of experience in Sales, Account Management, Business Development, Technical Sales, Application Development, or Customer-Facing Commercial Roles.
• Proven track record of managing strategic customer relationships and delivering sustainable business growth.
• Strong understanding of commercial sales processes, account planning, opportunity management, and value-based selling.
• Excellent written and verbal communication skills in English.
• Willingness to travel extensively across India to support customers and business growth initiatives.

Preferred Experience:

Experience in one or more of the following industries & product technology is highly desirable:

• Silicone and Specialty Chemicals
• Thermal Interface Materials
• Release coatings
• Silicone or other Elastomers.
• Electronics Materials
• EV and Mobility Solutions
• Consumer Solutions

Your Skills:

• Customer-focused mindset with strong problem-solving abilities
• Excellent communication and relationship-building capabilities
• Strong commercial acumen with a growth-oriented approach
• Technical aptitude and ability to learn new technologies, applications, and market trends
• Proactive approach to identifying and developing business opportunities
• Strong organizational skills with the ability to manage multiple priorities effectively
• Ability to influence stakeholders and develop long-term customer partnerships
• High emotional intelligence and strong interpersonal skills when collaborating with customers and cross-functional teams

Additional Notes:

• Travel within India is required based on business needs.
• Relocation assistance and visa sponsorship are not available for this position.

Benefits – What Dow Offers You

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.