Customer Logistics Manager

Roche; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Roche in India is seeking a Customer Logistics Manager to oversee in-country distribution and Order-to-Cash processes, ensuring timely delivery of medicines to customers and patients. You will manage end-to-end supply chain activities, uphold regulatory compliance, and partner with local and global stakeholders to deliver world-class service.

The role requires extensive experience in distribution planning, strong SAP knowledge, and the ability to translate strategic plans into actionable

Qualifications

• Minimum 10+ years of operations experience in GMP production environments.
• Proven expertise in distribution planning and supply chain planning.
• Excellent cross-functional collaboration and execution skills.

Responsibilities

• Oversee in-country distribution and Order-to-Cash to ensure timely delivery.
• Ensure License-to-operate for local distribution and cost-to-serve targets.
• Partner with Country Supply Manager for replenishment coordination from central packaging.
• Define and monitor SOPs for CFA and warehouse operations.
• Drive OTIF performance and cost control within the supply chain budget.

Skills

Logistics planning

Supply chain acumen

Problem-solving

Cross-functional collaboration

English communication

Education

Bachelor’s degree in Supply Chain Management

Tools

SAP SD module

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer Logistics Manager

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

As a Customer Logistics Manager, you will be accountable for in-country distribution and Order-to-Cash to ensure timely delivery to customers. You will oversee in-country supply chain activities to ensure we meet our service goals. You will be responsible for ensuring world class service levels and License -to-operate for local distribution and to implement supply chain strategies that successfully deliver our innovative medicines to customers and patients. This is a key role within the end-to-end supply chain operating model that interacts with local and global stakeholders.

The Opportunity

• Ensure in-market supply on time in full at the right quality and cost
• Enable sustainable supply of medicines through smooth transacting along a robust CFA management process - Ensuring efficient, smooth & timely Order Execution Delivery
• Ensure “License to operate” for supply chain order to cash process and Import & custom duties process
• Partner with CSM (Country Supply Manager) for upstream replenishment coordination from central packaging site incl. exception management
• Implement and/or monitor an efficient cost-to-serve-model (incl. KPI metrics) and ensure OTIF Targets are met
• Manage contracts and optimize performance with supply chain service providers (e.g. logistics Service providers) incl. establishing and monitoring KPI metric
• Build a strong and sustainable relationship with our Warehouse / CFA service providers to ensure reliable operations by adhering to all Statutory & Legal regulations
• Conduct training for CFA and warehouse staff for strict adherence to SOPs, updating knowledge regarding latest organization situation & expectations and sharing best practices
• Define & implement SOPs for CFA Management related activities
• Build & implement parameters for performance evaluation of CFA/Warehouse Service Providers
• Monitor and control Warehouse & Distribution and/or Logistic Service Provider operational cost as part of the Supply Chain budget
• Leverage data for decision making by using e.g. analytics, simulation tools and customer insights
• Drive efficiency through identifying value-adding and productivity-enhancing in-market opportunities through technology and data
• Collaborate with different functions in the affiliate to understand the changes which may impact supply to and within the country and align with CSM to adjust the replenishment Plan
• Contribute to the supply chain design together with the CVSP (Customer value Stream Partner) and support implementation of supply solutions to meet customer requirements
• Ensure appropriate supply chain set-up (incl. e.g. master data) in-line with the life cycle status of the product/portfolio
• Lead & implement in-market supply projects/initiatives to gain efficiency and meet customer needs (e.g. cold chain, home delivery etc)

Who You Are

• Deep understanding of the distribution environment (Imports, Customs Authority regulations, transportation, health authority regulations, GXP, country(s) infrastructure)
• Able to build and maintain strong internal and external partnerships
• Solid understanding of supply chain planning and execution systems
• Possess strong business, logistics, and supply Chain acumen
• Strong sense of urgency and problem-solving skills
• Knowledgeable of SAP (SD module)
• Strong communicator and connector between the Business, Finance, Quality, Regulatory and Supply Chain teams
• Systems thinker, deep listener, able to uncover novel insights
• Capability to translate the future healthcare landscape changes to supply chain challenges and opportunities (i.e. participate in the design of future proof end to end supply chain solutions)
• Business proficient in English

Key interface / Stakeholders:

• Upstream supply chain roles such as CSM GLM,BFA and SCBP
• Local supply chain team such as CVSP
• Local functions such as Commercial, Finance, Quality, Regulatory

Education/Qualifications

Qualification and Experience

• Bachelor’s degree or degree in Supply Chain Management,

Job Required Competencies

• 10+ years of experience in operation experience in the GMP production environments, with proven expertise in distribution planning, supply chain planning, MNC preferred
• Experienced in new planning system startup readiness and ramp up
• Strong knowledge of inventory replenishment concepts, Imports
• Excellent cross-functional collaboration and execution skills
• Able to think strategically and translate strategies into actionable plans
• Fluent communication skills in English to collaborate with team members and stakeholders

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.