Customer Experience Partner - SCM-7

Damco Spain SL; Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Damco Spain SL is looking for a colleague in Navi Mumbai for customer management roles. Responsibilities include onboarding, dispute resolution, and administrative support for operational tasks.

The selected individual will work Sunday to Thursday in a rotation and must demonstrate skills developed through training and experience to aid operations effectively.

Maersk emphasizes a workplace that welcomes diverse candidates and provides equal opportunities for all applicants.

Responsibilities

• Manage customer channels and resolve disputes.
• Onboard customers into the Maersk environment.
• Provide administrative support for operations.

Job description

Responsibilities

• Customer channel management
• Case management
• Customer onboarding and relationship management
• Contract and dispute management
• Other related activities

Role Overview

Work nature requires working on Sunday to Thursday shift on a rotation basis.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry‑level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job‑related training and on‑the‑job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escape non‑routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.

EEO Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.