Customer Experience Manager

Henkel Jebel Ali FZCO; Navi Mumbai; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A global adhesive technology company is seeking a Marketing and Communications Leader to manage customer engagement at their newly established centre in Navi Mumbai. This position requires an academic degree, five years of experience, and expertise in digital marketing and brand development. The ideal candidate will possess excellent English and German language skills, driving thought leadership and brand positioning in the IMEA region. Join us for diverse growth opportunities and competitive benefits.

Benefits

Diverse national and international growth opportunities

Global wellbeing standards with health and preventive care programs

Gender-neutral parental leave for a minimum of 8 weeks

Employee Share Plan with voluntary investment and Henkel matching shares

Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children

Competitive accident and term life policies for up to 3 times annual gross salary

Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

Qualifications

• Five years of relevant professional experience required.
• Strong understanding of B2B and industrial markets is essential.
• Excellent skills in digital marketing and brand activation.

Responsibilities

• Lead customer visits at the Customer Experience Centre in Mumbai.
• Develop and implement localized communication strategies.
• Select and manage regional marketing channels.

Skills

Digital marketing

Brand development

Customer experience management

Strategic communication

Fluent English

Fluent German

Education

Academic degree in marketing or communications

Tools

Business and office tools

Job description

This role is responsible for leading customer engagement activities at the Customer Experience Centre in Mumbai, designed to provide an immersive and impactful journey that showcases the value proposition of Adhesive Technologies as a know-how business. The position combines strategic communication, digital marketing, and customer experience management to strengthen brand positioning across the IMEA region. It involves developing and executing a localized communication strategy, selecting appropriate regional channels, and ensuring consistent messaging that aligns with global objectives.

What you´ll do

• Lead customer visits at the newly established Customer Experience Centre in Mumbai, delivering an immersive, end-to-end customer journey aligned with the Adhesive Technologies value proposition as a know-how business.
• Develop and implement communication strategies to translate global adhesive technology positioning into impactful local and regional communication plans.
• Select and manage regional marketing channels to ensure consistent brand messaging and customer engagement.
• Utilize digital marketing and communication expertise (in English and local languages) to enhance customer interactions, brand storytelling, and technical value demonstration.
• Drive thought leadership initiatives in the IMEA region, positioning the brand as an innovation and technology leader within the adhesives market.

What makes you a good fit

• You have completed an academic degree with a major in marketing or communications
• You have at least five years of relevant professional experience
• You are familiar with all common business and office tools and have experience using them for professional marketing and communication work
• You have a good understanding in digital marketing, brand development & brand building and brand activation
• You have a good knowledge of the market and a solid understanding of how the B2B / industrial business is working
• Your written and spoken English and German language skills are excellent

Some perks of joining Henkel

• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary
• Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

Job Locations: India, Maharashtra, Navi Mumbai

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application