Customer Executive Engagement Leader

Amazon Inc.; Gurugram District; On-site; INR 4,000,000 - 5,000,000; Full time

Job summary

Amazon India seeks a senior individual contributor to orchestrate executive customer engagement across AWS India’s priority accounts and strategic partners. You will bridge AWS India’s leadership with key customers, owning the end-to-end engagement lifecycle and driving commitments made by the President of AWS India & SE.

You will identify blockers, scale mechanisms for engagement, and collaborate across teams to deliver outcomes.

Qualifications

• Experience leading cross-functional programs with stakeholders and software teams.
• Experience shaping strategies that influence leadership decisions.
• Ability to communicate results to senior leadership and stakeholders.
• 10+ years in customer success, executive relationship management, or Go-To-Market roles.
• Proven ability to align diverse stakeholders without direct authority.

Responsibilities

• Scale through influence and drive results with cross-functional teams.
• Own and drive executive engagement programs and EBC initiatives.
• Track customer commitments and ensure follow-through on executive actions.
• Coordinate with Sales, Partner, Marketing, Technology, and Global Sales Ops teams.
• Coach sellers on executive engagement and raise the bar across the sales org.
• Maintain an Always-On engagement model with strategic customer executives.
• Represent India in regional/global executive forums and align local with global priorities.
• Communicate effectively to VP-level executives, building credibility and trust.
• Balance high-level strategy with hands-on execution in ambiguous environments.

Skills

Cross-functional engagement

Executive program management

Strategic stakeholder沟通

Influence without authority

Communication with VP-level executives

Job description

We are looking for a senior individual contributor who will be responsible for orchestrating and elevating executive customer engagement across AWS India’s highest-priority accounts and strategic partners.

This role is the strategic connector between AWS India’s senior leadership and our key customers and partners.

The leader will own the end-to-end executive engagement lifecycle from designing engagement programs and running the Executive Briefing Center (EBC) program for India, to driving follow-through on customer commitments made by the President of AWS India & South Asia.

Beyond specific engagement responsibilities, this leader will identify and resolve cross-organizational blockers, maximise the AWS India & SE President’s leverage in customer-facing engagements, and build scalable mechanisms that institutionalize executive engagement across the India business.

Reporting directly into the AWS India & SE President, we are looking for a highly motivated professional who can self-start, cut through ambiguity, work with and through other teams to deliver outcomes, move fast, and roll up their sleeves when needed.

The ideal candidate thrives in ambiguity, can scale through influence rather than direct authority, and brings a relentless customer obsession with a bias for action.

Key job responsibilities

• Scale through influence and get things done with and through others without direct reporting line authority.
• Own and drive executive engagement programs, ensuring every interaction creates lasting customer value.
• Serve as the single-threaded owner for customer commitment follow-through including tracking, unblocking, escalating, and closing the loop on behalf of the AWS India & SE President.
• Liaise across Sales, Partner, Marketing, Specialist, Technology, and Global Sales Operations teams, providing the connective tissue to keep customer engagements organised and on track.
• Partner with Field Enablement to coach and elevate sellers on executive engagement, raising the bar across the India sales organisation.
• Champion an \"Always-On\" engagement model that maintains continuous, value-driven touchpoints with strategic customer executives.
• Represent India in regional and global executive engagement forums, bridging local customer context to APJC and worldwide priorities.
• Be an excellent communicator (both written and verbal) who can influence, respectfully challenge, build credibility, and articulate recommendations to VP-level executives.
• Transition easily from high-level strategic thinking to creative and detailed execution, with an even keel in a highly ambiguous environment.

About the team

This is a high-visibility, high-impact role operating at the nexus of AWS India’s most important customer relationships. You will work across India’s highest-priority accounts spanning enterprise, digital-native, and public sector customers ensuring that every executive interaction creates lasting value.

The role requires exceptional judgment and discretion, as you will regularly handle sensitive customer information and executive commitments. You must be equally comfortable preparing the AWS India & SE President for a Board-level meeting and rolling up your sleeves to chase down a deliverable across cross functional teams.

This position is ideal for someone who thrives in ambiguity, gets energy from connecting people and ideas, and measures their success by the outcomes they enable rather than the authority they hold. If you can influence without authority, navigate complexity with grace, and care deeply about keeping promises to customers we want to talk to you.

Basic Qualifications

• Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience communicating results to senior leadership, or experience communicating complex information and solutions to senior stakeholders and influencing decisions
• 10+ years of experience in customer success, executive relationship management, or executing Go-To-Market strategies.
• Proven ability to drive alignment between diverse stakeholders and deliver outcomes without direct authority

Preferred Qualifications

• Experience as a systems administrator, engineer or technical IT/cloud operations support specialist
• Experience relationship building and influencing at the C-level of Fortune 500 customers
• Experience as part of a cross-functional senior/executive technology leadership team
• Familiarity with India’s enterprise customer landscape, industry dynamics, and business culture
• Experience thinking and working creatively to develop unique joint value propositions and product GTM strategy
• Track record of building scalable mechanisms in a high-growth, fast-paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.