Customer Contract Analyst

1001 Syneos Health, LLC; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Syneos Health in Hyderabad seeks a Customer Contract Analyst to own and manage contracts and change orders, collaborating with project leads and business development to ensure timely execution and customer satisfaction.

You will drive revenue targets, monitor budgets, analyze contract changes, and maintain records in CRM and contract management systems, with occasional travel up to 25%.

Qualifications

• BA/BS degree in Business Administration or Finance with 2+ years of experience in budgeting, finance, proposal development or contracts management.
• Must be customer-centric, proactive and able to handle multiple tasks with strong attention to detail.
• Excellent problem-solving, analytical and communication skills, plus proficiency in Excel and budgeting concepts.

Responsibilities

• Owns and manages the contracts and change order process with Project Leads and Business Development for timely execution and customer satisfaction.
• Analyzes and validates contract and budget changes and provides commentary to support the budget value; negotiates and prepares contracts and related documents.
• Maintains timely records in CRM and Contract Management systems and ensures adherence to global processes; communicates issues and escalates as needed.

Skills

Budgeting

Finance

Contract management

Proposal development

CRM

Education

BA/BS in Business Administration or Finance

Tools

Microsoft Excel

CRM system

Job description

Customer Contract Analyst Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture– where you can authentically be yourself. Central to this is our purpose– Driven to Deliver– which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Job Summary

Owns and manages the contracts and change order process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives revenue targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders.

Job Responsibilities

Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument and budget to align with defined scope of work. Negotiates and prepares contracts, budgets and related documents for participation in complex clinical trials. Analyzes and validates contract and budgetary changes and provides appropriate commentary to Project Managers and Customer to support the overall budget value. Proactively communicates budgetary issues to internal parties, escalates deviations to department leadership and stays engaged in the communications until issues are resolved. Drives quarterly revenue targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals. Develops Customer relationships and works independently with Project Managers and Customer on assigned projects. Attends face-to-face meetings or calls with Project Managers and Customers as needed to ensure timely execution of contract. Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Global Deal and Contracts Management (GCDM) processes throughout the day on a daily basis. Works consistently within the department’s metrics/timelines for completion of documents. Follows all GDCM review processes and strives to consistently deliver a quality product to both internal and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered. Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization. Perform all other duties as assigned. Minimal travel may be required (up to 25%).

Qualification Requirements

BA/BS degree in a Business Administration or Finance with a minimum of 2 years of experience preferably in budgeting, finance, proposal development and/or contracts management within a clinical research/pharmaceutical environment; or equivalent combination of education, training, and experience. Must be customer-centric, self-motivated, and proactive. Flexibility in responding to job demands. Mus have excellent problem-solving skills and above average attention to detail. Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills. Knowledge of Microsoft Excel, Word and understanding of costing models. Ability to prepare and interpret budgets. Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager. Demonstrates effective time management skills. Ability to prioritize multiple tasks with management guidance and oversight. Excellent interpersonal, verbal and written communication skills. Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments. Ability to consistently perform and deliver a high-quality work product. Excellent organizational skills with ability to prioritize multiple tasks. Ability to work well under pressure and adapt to changing priorities. Knowledge of clinical trial proposal process and budget management. Professional ability to interact with individuals at all levels and different personalities. Proficiency in mathematics and ability to work with budgets. Good interpersonal skills and ability to work well with others.

Disclaimer

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com

Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Discover what our Syneos Health colleagues already know: work here matters everywhere. Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We’re a growing, global company dedicated to advancing our talent past their initial role. Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world.

Perks and Benefits

• Partner with the most diverse team of experts in the industry.
• From the top down, our people are inspiring.
• Everyone has a voice and is encouraged to use it.
• Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration.
• We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams.
• With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population.
• We are partners with purpose.
• We integrate seamlessly with our customers and do what’s best for their success.
• Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.