Customer Care Representative

Believe Digital; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

TuneCore is seeking an Artist Support Specialist to assist a diverse roster of artists from DIY to career artists in Mumbai. You will provide timely, empathetic support across Email, social media, phone and live chat to ensure smooth distribution and satisfied customers.

Ideal candidates have 2+ years in fast-paced support, strong communication, and comfort with SaaS tools like Zendesk, Slack, and Google Suite.

Qualifications

• At least 2 years of experience in a high-volume support or customer service environment.
• Knowledge of current music and technology industry trends.
• Clear, concise, and warm communication, both written and verbal.
• Working knowledge of Mac or Windows, Slack, Google Suite, and other common day-to-day SaaS tools.
• Transparency, accountability, and a drive to go above and beyond for customers.
• Ability to provide personalized, empathetic support while remaining efficient in high-volume settings.
• Adaptable and comfortable managing change in a dynamic work environment.
• Professional, consistent, and positive can-do attitude.
• Works well independently and in a team.
• Experience with Zendesk or similar ticketing platforms is a plus.
• Experience with technical troubleshooting and bug reporting is a major plus.

Responsibilities

• Provide top-level support to artists via Email/Social Media/Phone/Live Chat.
• Master TuneCore's admin and front-end systems to update issues and ensure first-time success with each release.
• Maintain a customer satisfaction score of 85% or higher.
• Handle a high volume of requests, averaging 60+ tickets per day.
• Work with external partners (DSPs, payment partners, etc.) to resolve issues for artists.
• Identify and report technical bugs to our product teams.
• Offer insights to improve processes and optimize workflows.

Skills

Customer support

Communication

Empathy

Problem solving

Adaptability

Teamwork

Tools

Slack

Google Suite

SaaS tools

Zendesk

Job description

Job Description

As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.

• Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
• Master TuneCore s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release
• Maintain a customer satisfaction score of 85% or higher
• Handle a high volume of requests, averaging 60+ tickets per day
• Work with external partners (DSPs, payment partners etc) to resolve issues for artists
• Identify and report technical bugs to our product teams
• Offer insights and ideas on process development to help optimize the team s workflows
• Other duties as required by department leadershi

Qualifications

• At least 2 years of experience working in a high-volume support or customer service environment.
• Knowledge of current music and technology industry trends.
• Clear, concise, and warm communication, both written and verbal (internally and externally).
• Working knowledge of Mac or Windows, Slack, Google Suite, and other common day-to-day SaaS tools.
• Demonstrated transparency, accountability, and a relentless drive, passionate about going above and beyond for customers.
• Ability to provide personalized, empathetic support while remaining efficient in a high-volume environment.
• Adaptable and comfortable managing change in a dynamic work environment.
• Professional, consistent, and positive can-do attitude
• Works well both independently and as part of a team.
• Experience with Zendesk or similar ticketing platforms is a plus.
• Experience with technical troubleshooting and bug reporting is also a major plus.