Customer Care Executive - Onsite

Taskus; Gurugram District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A customer service company is seeking a Teammate to deliver exceptional service across various communication channels including phone, email, and live chat. The ideal candidate has strong communication skills, a background in customer service and technical support, and the ability to work independently or in teams. This position requires flexibility and adaptability to changing processes. Competitive salary is offered, applying to join a dynamic team in Gurugram, India.

Qualifications

• Experience in Customer Service, Sales, Billing, Collections, and Technical Support.
• Strong verbal and written communication skills.
• Ability to work under pressure and multitask.
• Ability to type at least 30 WPM for voice and 35 WPM for Non-Voice.

Responsibilities

• Provide world-class service to clients.
• Meet and exceed client mandated KPIs.
• Participate in trainings and maintain compliance with policies.

Skills

Phone, email, and live chat support

Customer Service

Sales

Technical Support

Strong verbal and written communication

Attention to detail

Problem-solving

Tools

Windows OS

Apple OS X

Microsoft Office

Google applications

Job description

As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. You must also ensure all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.

So, do you have what it takes to become a teammate?

Requirements

• What exactly are we looking for? Well, we need someone who is willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!
• We are looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!
• We need someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who is resourceful, able to multitask and has high attention to detail will be a great addition to the team.
• If you’re someone who is self‑motivated and able to work independently as well as contribute to cross‑functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure — then TaskUs is for you.