Customer Care Executive

The Muthoot Group; Thiruvallur District; On-site; INR 2,50,000 - 4,00,000; Full time

Job summary

A leading financial services company is seeking a Customer Care Executive to manage customer interactions via phone, email, and chat. This entry-level role focuses on resolving issues, providing product information, and building customer loyalty. Candidates should possess strong communication skills and an ability to empathize with customers. This full-time position offers a collaborative environment where you'll work closely with various teams to ensure the best customer experience.

Qualifications

• Strong communication skills for customer interactions.
• Ability to handle customer queries through various channels.
• Empathetic problem-solving to enhance customer loyalty.

Responsibilities

• Handle customer interactions via phone, email, and chat.
• Resolve issues and provide product information.
• Document interactions in CRM systems and support process improvements.

Job description

Join to apply for the Customer Care Executive role at The Muthoot Group

A Customer Care Executive (CCE) handles customer interactions (phone, email, chat) to resolve issues, provide product info, process orders, and build loyalty, focusing on empathy, problem-solving, and clear communication while maintaining records in CRM systems and collaborating with other teams for escalations and process improvement.

Seniority level

Entry level

Employment type

Full-time

Job function

Other