Customer Care Executive

The Muthoot Group; Kamrup Metropolitan; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A prominent finance company is hosting a mega walk-in drive for the position of Customer Care Executive in Assam. The ideal candidate should be female, under 30 years old, and have a graduation degree. Responsibilities include managing customer communications, generating business leads, and handling requests. The position offers a fixed salary along with incentives and bonuses. Interested candidates are encouraged to attend on specified dates.

Benefits

Fixed salary

Incentives

Bonus

Qualifications

• Minimum graduation degree required, excluding B.Tech / BCA.
• Females preferred and must be below 30 years of age.

Responsibilities

• Manage all customer communication with professionalism.
• Generate business and leads for new loans.
• Handle customer requests and complaints.

Skills

Customer communication

Business generation

CRM management

Cross-selling

Education

Graduation (Regular)

Job description

Walk-in Drive Information

Muthoot Finance Limited is hosting a Mega Walk-in Drive on 20th and 21st December (Saturday & Sunday) from 10 am to 4 pm. If you are interested in the Customer Care Executive position for any locations across Assam, please visit our regional office on any of the mentioned dates.

Address:
MUTHOOT FINANCE LIMITED
REGIONAL OFFICE
2ND FLOOR, ABOVE AXIS BANK
A K AZAD ROAD, REHABARI, GUWAHATI - 781008

Job Title & Role

Job Role: Customer Care Executive (Females Preferred below 30 Years)

Minimum Qualification

Graduation (Regular). (Excluding B.Tech / BCA)

Responsibilities

• Manage all customer communication with appropriate level of etiquette, timeliness and professionalism.
• Generate business and leads for new loans from new customers. Handle branch walk-ins for business generation.
• Generate referrals through existing customer base and walk-ins.
• Meet with HNI, corporates and institutional clients to promote gold loan proposition.
• Handle customer requests and complaints and take them to closure.
• Understand the need of the customer and cross‑sell other products accordingly.
• Generate business and leads for other products like insurance, NCDs, gold coin etc.
• Enter meetings, leads, conversions (self‑sourced and referred leads) into CRM daily.
• Conduct outbound marketing activities to ensure continuous walk‑in at the branches.

Perks & Benefits

Fixed salary + incentive + bonus.