Customer care associate

Weekday AI; Dadri; On-site; INR 1,00,000 - 3,00,000; Full time

Job summary

A leading e-commerce solution provider in Noida is looking for a proactive Customer Care Associate. This role involves managing customer interactions for a D2C platform, focusing on providing seamless support through various channels. The ideal candidate will have 1-2 years experience in customer support within e-commerce, strong communication skills in English and Hindi, and a commitment to customer satisfaction. Responsibilities include resolving inquiries, assisting with orders, and maintaining customer records.

Qualifications

• 1–2 years of experience in customer support for a D2C or e-commerce environment.
• Strong verbal and written communication skills in English and Hindi.
• Customer-first mindset with strong problem-solving abilities.

Responsibilities

• Handle customer inquiries via phone calls, emails, and live chat.
• Assist customers with order placement, cancellations, and refunds.
• Maintain detailed customer records and follow up on pending tickets.

Skills

Customer Support

E-commerce Operations

Shopify

Order Management

Customer Communication

Tools

Shopify

Job description

This role is for one of the Weekday's clients

Salary range: Rs 100000 - Rs 300000 (ie INR 1-3 LPA)
Min Experience: 1 years

Location: Noida

JobType: full-time
We are seeking a proactive and customer-centric Customer Care Associate to manage end-to-end customer interactions for a direct-to-consumer (D2C) e-commerce platform. This role focuses on delivering seamless support across all customer touchpoints while ensuring timely and effective resolution of queries.

Key Responsibilities

• Handle customer inquiries via phone calls, emails, and live chat channels.
• Assist customers with order placement, cancellations, refunds, returns, and delivery tracking.
• Coordinate with internal teams to ensure quick and accurate resolution of customer issues.
• Maintain detailed and up-to-date customer records and follow up on open or pending tickets.
• Ensure a smooth, consistent, and positive customer experience across all interactions.
• Identify recurring issues and share feedback with internal teams to improve processes and customer satisfaction.

Requirements & Qualifications

• 1–2 years of experience in customer support for a D2C or e-commerce environment.
• Working knowledge of Shopify, including order management and product listings.
• Good understanding of online customer journeys and e-commerce operations.
• Strong verbal and written communication skills in English and Hindi.
• Customer-first mindset with strong problem-solving and conflict-resolution abilities.

Skills

Customer Support, E-commerce Operations, Shopify, Order Management, Customer Communication