Custom Software Engineer

Accenture in India; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture in India is seeking a Custom Software Engineer based in our Kolkata office. The role involves developing custom software solutions and providing L1.5 and L2 support for applications like 3DEXPERIENCE and SOLIDWORKS. Ideal candidates will have a minimum of 2 years' experience and strong communication skills, collaborating effectively with team members.

Applicants are required to have a 15-year full time education background, with familiarization in ITIL processes being an added advantage.

Qualifications

• Minimum 2 years of experience is required for this role.
• Must have 3+ years of experience in native applications including Catia, Solidworks, and DraftSight with 3DEXPERIENCE integration.
• Outstanding communication skills and ability to work collaboratively.

Responsibilities

• Provide L1.5 and L2 support for 3DEXPERIENCE, CATIA, and SOLIDWORKS.
• Analyze and resolve complex application issues escalated from L1 support.
• Manage incidents and service requests in ServiceNow while ensuring SLA compliance.

Skills

3DEXPERIENCE Platform ENOVIA

CATIA

SOLIDWORKS

DraftSight

MQL

ITIL process

Education

15 years full time education

Job description

Custom Software Engineer

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills: Dassault Systems 3DEXPERIENCE Platform ENOVIA

Good to have skills: NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification: 15 years full time education

Summary

As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components, and collaborating with team members to ensure that the software solutions are scalable and high-performing. You will utilize modern frameworks and agile practices to deliver effective results, contributing to the overall success of the projects you are involved in.

Roles & Responsibilities

• Provide L1.5 and L2 support for 3DEXPERIENCE, CATIA, SOLIDWORKS, and DraftSight applications.
• Analyze, troubleshoot, and resolve complex application, access, and integration issues escalated from L1 support.
• Manage Incidents and Service Requests in ServiceNow (SNOW) while ensuring SLA compliance and proper documentation.
• Support and troubleshoot integrations between CAD tools and the 3DEXPERIENCE platform, including roles, groups, and permissions.
• Coordinate with L3, infrastructure teams, and vendors for critical issues, root cause analysis, and permanent fixes.
• Document resolutions, known issues, and workarounds to improve knowledge base and reduce repeat incidents.

Professional & Technical Skills

• Must know 3DEXPERIENCE, CATIA, SOLIDWORKS, DraftSight applications and MQL.
• Familiar with ITIL process.

Professional Experience (The field is mandatory)

• Must have 3+ years of experience in native application including Catia, Solidworks, Draftsight with 3dexperience integration.
• Outstanding all-round communication skills and ability to work collaboratively.
• Team player and work closely with other peers.
• This position is based at our Kolkata office.
• A 15 years full time education is required.