CTOMER EXPERIENCE EXECUTIVE

myG; Malappuram; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A customer service company in Kerala is seeking a skilled professional to manage customer complaints and enhance satisfaction strategies. This role involves collaborating with various teams to resolve issues, analyzing customer data, and providing exceptional service through different channels. The ideal candidate will possess a strong understanding of customer experience principles, excellent communication, and problem-solving skills. If you're passionate about improving customer relations and service quality, apply today.

Qualifications

• Strong understanding of customer experience principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficient in using CRM software and other customer management tools.
• Strong problem-solving and analytical skills.
• Experience working with customers and resolving complaints.

Responsibilities

• Manage and coordinate customer complaints and feedback.
• Develop and implement effective strategies to improve customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Analyze customer data and trends to identify areas for improvement.
• Provide exceptional customer service through various communication channels.
• Ensure timely resolution of customer queries and concerns.

Skills

Customer experience principles

Communication skills

Interpersonal skills

Problem-solving skills

Analytical skills

Tools

CRM software

Customer management tools

Job description

Responsibilities

• Manage and coordinate customer complaints and feedback.
• Develop and implement effective strategies to improve customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Analyze customer data and trends to identify areas for improvement.
• Provide exceptional customer service through various communication channels.
• Ensure timely resolution of customer queries and concerns.

Job Requirements

• Strong understanding of customer experience principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficient in using CRM software and other customer management tools.
• Strong problem-solving and analytical skills.
• Experience working with customers and resolving complaints.

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