CTOMER Care EXECUTIVE-CE SERVICE

myG; Mangaluru; On-site; INR 3,00,000 - 4,00,000; Full time

Job summary

A customer service company in Mangaluru is seeking a dedicated customer service representative. The role involves handling customer inquiries professionally, providing accurate information, and building strong customer relationships. Ideal candidates will have excellent communication skills and the ability to work in a fast-paced environment. Responsibilities also include collaborating with teams to resolve complaints and upselling products when opportunities arise.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving and analytical skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products.
• Build strong relationships with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex complaints.
• Maintain high product knowledge to effectively communicate.
• Identify opportunities to upsell or cross-sell products.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Ability to work collaboratively as part of a team

Strong attention to detail

Job description

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively communicate with customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.