CTL-Quick Commerce Last Mile, GSF Prime Now

Amazon; Salem; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon in Tamil Nadu is seeking an Ops Manager for the transportation team. You will lead a multi-layer team, oversee On-The-Road execution with Delivery Service Partners and drivers, and develop strategies to streamline operations for timely Last Mile delivery.

You will drive performance, coordinate cross-functional teams, and build scalable processes to enhance customer delivery experience while upholding safety standards across the network.

Qualifications

• Bachelor Degree / MBA.
• Preferably from Sales/Telecom background
• Advanced Excel and Communication skills
• Operations/People Handling skills

Responsibilities

• Lead an operation for +20k packages and manage Last Mile delivery.
• Manage delivery partners and drivers on route.
• Foster a culture of safety and improve service levels.
• Publish routine reports and drive improvements.

Skills

Leadership

Customer focus

Decision making

Communication

Ownership

Analytical thinking

Education

Bachelor's Degree / MBA

Tools

Microsoft Excel

Job description

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Essential Functions

• Job Description Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support station operations and/or customer deliveries.

Essential Skills

• Strong leadership capabilities and people management skills
• Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making
• Ability to navigate ambiguity and drive clarity for the team in evolving situations
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• Bachelor Degree / MBA.
• Preferably from Sales/Telecom background
• Advanced Excel and Communication skills
• Operations/People Handling skills

A day in the life

• Ability to navigate ambiguity and drive clarity for the team in evolving situations
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Key job responsibilities

The Ops Manager, leads an operation for +20k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

Basic Qualifications

• Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Experience in handling operations teams and establishing new processes
• Preferably from Sales/Telecom background

Preferred Qualifications

• Experience in e-commerce (sales or marketing)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.