CTL-Quick Commerce Last Mile, GSF Prime Now

Amazon; New Delhi; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A global e-commerce leader is seeking a Channel Team Lead in New Delhi. In this role, you will manage account identification, drive growth in Channel partners, and ensure operational excellence. Candidates must possess strong leadership, communication, and analytical skills, with a Bachelor’s degree or MBA preferred. The position offers opportunities to lead a multi-layered team and provide exceptional customer service.

Qualifications

• 1+ years of sales experience.
• Preferably from Sales/Telecom background.
• Good communication skills and ability to explain objectives.

Responsibilities

• Lead an operation managing +20k packages.
• Develop strategies for streamlining operations.
• Foster a culture of safety among team members.

Skills

Leadership capabilities

Communication skills

Analytical skills

Customer service orientation

Operations/People Handling

Education

Bachelor Degree / MBA

Tools

Advanced Excel

Job description

Overview

At Amazon, we're working to be the most customer‑eccentric company on earth. To get there, we need exceptionally talented, bright, and self‑driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Title

Channel Team Lead

Location

Delhi

Essential Functions

• Job Description · Account Identification & Acquisition: Market mapping and identification of potential retail stores for time‑bound acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon, building and executing a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon; publishing recommendations and action plans based on data; reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi‑layer team and managing performance through on‑the‑job coaching and mentoring; driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhancing efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day‑to‑day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stakeholder management.
• Support station operations and/or customer deliveries.

Essential Skills

Strong leadership capabilities and people management skills. Ability to work under pressure situations. Ability to work in ambiguous situations. Good communication skills and ability to explain to individuals & the team what needs to be achieved for the Delivery Center /Amazon. Listening skills: gains input and commitment from all involved in delivering their specific part. Strong bias for great customer service: engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expects. High ownership: follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical skills: effectively analyze and interpret information, identifying & validating key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• Bachelor Degree / MBA.
• Preferably from Sales/Telecom background.
• Advanced Excel and Communication skills.
• Operations/People Handling skills.

Key Job Responsibilities

The Ops Manager leads an operation for +20k packages. Manages On‑The‑Road execution encompassing Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a culture of safety. Responsible for protecting service levels, monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful last‑mile delivery.

• 1+ years of sales experience.
• Bachelor’s degree – 2+ years of sales experience.

Our Inclusive Culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.