Cross Technology Managed Services Engineer L2

NTT DATA, Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA is seeking a Managed Services Cross Technology Engineer (L2) to provide second-line support across Cloud, Security, Networking, and Applications. The role focuses on proactive incident resolution, SLA adherence, and end-to-end management of infrastructure, including servers, virtualization, storage, and backups.

On-site in Mumbai, with collaboration across multiple domains. The ideal candidate has a Bachelor’s degree in IT/Computing and 5+ years of experience, with hands-on experience

Qualifications

• Bachelor's degree or equivalent in IT/Computing.
• 5+ years of experience.
• Experience with Motadata for ticketing and monitoring.

Responsibilities

• End-to-end management of hardware infrastructure delivered as part of the scope.
• Motadata tools administration for ticketing and monitoring.
• Server, VMs, Storage and Backup management (Tape library).
• Experience with Cisco servers, NetApp, Nutanix and Dell environments.

Skills

Communication across cultures

Project planning

Positive attitude

Work under pressure

Willingness to work longer hours

Active listening

Adaptability

Client-centric approach

Education

Bachelor's degree in IT/Computing

Tools

Motadata

Server management

VM management

Storage & Backup (Tape library)

Cisco equipment experience

NetApp

Nutanix

Dell hardware experience

Job description

Job Description:

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required.

What You’ll Be Doing

Key Responsibilities:

• End to end management (provisioning, operations, and maintenance) of the entire underlying hardware infrastructure delivered as part of the scope.
• Tools administration - Motadata - Ticketing and monitoring
• Server, VMs, Storage and Back up management (Tape library)
• Cisco server, Netapp, Nutanix and Dell experience

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• 5+ years of experience

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.