Cross Technology Managed Services Engineer (L2)

NTT Ltd.; Hyderabad; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA in Hyderabad is seeking a Cross Technology Managed Services Engineer (L2) to strengthen our IT operations. You will monitor, investigate, and resolve incidents, manage queues, and ensure SLAs are met while coordinating with teams and clients.

You will execute changes with risk awareness, contribute to change management, support automation initiatives, and assist in disaster recovery tests, all within a diverse and inclusive environment.

Qualifications

• Strong DevOps experience.
• Hands-on Infrastructure as Code (IaC) experience using Terraform and/or similar tools.
• Experience with Azure/AWS cloud services and cloud operations.
• CI/CD pipeline implementation and support.
• Knowledge of version control systems (Git).
• Scripting and automation.
• Monitoring, troubleshooting, and incident management experience.

Responsibilities

• Maintain client IT infrastructure and systems; monitor incidents and problems.
• Manage work queues and incidents within SLAs; log actions.
• Execute changes with risk mitigation and document changes; contribute to change management.
• Assist in disaster recovery tests and collaborate with automation teams.
• Support L1 Engineers and coordinate with clients for effective issue resolution.

Skills

DevOps

IaC

Cloud (Azure/AWS)

CI/CD

Scripting

Monitoring

Incident mgmt

Tools

Terraform

Git

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients’ IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You’ll be the go-to person to restore services and ensure our clients’ satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalation, you’ll be instrumental in maintaining service quality. You’ll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you’ll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you’ll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:

• Strong DevOps experience
• Hands-on Infrastructure as Code (IaC) experience using Terraform and/or similar tools
• Experience with Azure/AWS cloud services and cloud operations
• CI/CD pipeline implementation and support
• Knowledge of version control systems (Git)
• Scripting and automation
• Monitoring, troubleshooting, and incident management experience

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.