CRM Lead

City Trade Arcade; Khordha; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A prominent real estate firm in Khordha, India, is looking for a qualified candidate to oversee team management, enhance customer relationships, and manage multiple projects. Ideal candidates should have a Graduate/PGDM degree and strong organizational skills, ensuring high productivity and customer satisfaction. Experience in real estate regulations is necessary. This position involves client interactions, team coordination, and financial planning for project success.

Qualifications

• Excellent understanding of real estate laws and regulations (ORERA).
• Ability to create an enthusiastic work environment for best productivity.
• Proficient in Microsoft Word, Excel, and presentation tools.

Responsibilities

• Manage team performance and development.
• Handle customer complaints and ensure high customer satisfaction.
• Achieve collection targets and expedite agreement registration.

Skills

Team Management

Customer Relationship Management

Project Management

Organization Skills

Communication Skills

Microsoft Office Suite

Education

Graduate/PGDM

Job description

ACCOUNTABILITIES & RESPONSIBILITIES

Team Management

• Ensure the work done as per the SOP
• Managing Team and their performance and development
• Hold authority to approve the IOM as per Companies requirement and policy
• Assisting the CRM-HOD in supervising and coordinating the work of other employees.
• Organizing and scheduling regular learning program for the team.
• Ensure smooth Inter-departmental co-ordination among the team members

Building and Maintaining Customer Relationship

• Developing strategies for the successful relationship management with the existing customers
• Handling customer complaints, providing them feasible solutions & building healthy relationships thereby achieving high customer satisfaction
• Interaction with customers through meetings, emails & calls to get repeated business and references. Give quality information about company's projects

Customer engagement activities such as organizing events post possession.

Project Management

• Achieving the collection target
• Expedite the Agreement Registration process
• Smooth handover process post receiving occupancy certificate
• Bank loan tie-ups . Co-ordination with banks for the disbursement of loan after execution of permission to mortgage and / or tripartite agreement etc.
• Maintaining of Customer Database, Inventory Status, Cancellations, Transfers, Monthly Collection, and Sales etc.
• Issuing letters to clients i.e. Demand, Allotment, Reminders, Final notice, Cancellation, possession etc.
• Handling Possession and Registration, Preparing & coordinating with clients for signing registry documents.
• Report submission (payment dues/received/cash flow/ outstanding) on daily and Monthly basis
• Assisting with budgeting and financial planning of the projects.
• Participating in the development and implementation of policies, procedures and goals for the organization.
• Registration of channel partners, expedite the CP agreement, release of CP brokerage in coordination with accounts, Maintaining records of CP bookings
• Inter-departmental co-ordination with Site, Legal, Sales/Marketing, Finance & Accounts, Projects for clearing the documents and accomplishing clients requirements.

QUALIFICATION Graduate/PGDM

SKILL

1. Ability to create an enthusiastic work environment for getting the best productivity.
2. Excellent organizational and communication skills as well as strong understanding of real estate laws and regulations (ORERA)
3. Drafting and preparing Agreement format, legal documents, legal replies etc.
4. Understand the company requirements and provide the best possible solution which is profitable for the company. Should also be comfortable working with clients as well as managing a team of employees.
5. Proficient in Microsoft word, excel, presentation.

KEY CHALLENGES

• Co-ordination with Sales Team

INTERACTIONS:

A. Internal Interactions

• SALES
• ACCOUNTS
• LEGAL
• PROJECT TEAM

B. External Interactions

• BANK LOAN AGENTS
• SUB-REGISTRAR FOR AGREEMENT REGISTRATION