Credit Controller

London Stock Exchange Group; Bengaluru; On-site; INR 650,000 - 950,000; Full time

Job summary

London Stock Exchange Group (LSEG) in Bengaluru seeks a Credit Controller to manage collections for large commercial accounts working overnight to align with U.S. business hours.

The role involves client-facing duties, collaboration with Finance, Sales and Operations, and a focus on meeting KPIs while following policies and processes. You will contact customers to collect unpaid invoices, resolve billing disputes, and maintain precise records in the collections system.

Qualifications

• 2–4 years of accounts receivable experience or related field.
• Bachelor’s degree in finance, accounting or related field.
• Experience in financial services is desirable.

Responsibilities

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and recording comments in the collections system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Develop relationships with key stakeholders in Finance, Sales and Operations.
• Perform cash reconciliations and research of unallocated payments.
• Manage the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with urgency to resolve issues.

Skills

Accounts Receivable

Credit Control

Customer Service

English Communication

Stakeholder Management

Education

Bachelor’s degree in finance or accounting

Tools

Excel

Job description

Credit Controller Job Description: The main purpose of the Credit Controller role is to manage the collections activities of large commercial accounts with outstanding invoices. This is a client facing position that also involves significant contact with internal stakeholders, often requiring collaboration between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.

This is an overnight shift, requiring individual to work U.S. business hours.

Responsibilities

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Develop relationships with key stakeholders in Finance, Sales and Operations.
• Perform cash reconciliations and research of unallocated and unidentified payments.
• Manage the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with urgency to resolve issues.

Qualifications

• Highly motivated, task oriented and able to work independently in a fast-paced environment
• Proven customer service experience, ideally working with large international clients
• Demonstrated success managing accounts receivable and resolving billing issues
• Ability to work under pressure and driven to achieve targets
• Excellent organizational skills with high attention to detail and demonstrated ability to set and manage multiple priorities
• Ability to drive performance and ensure results delivery
• Excellent ability to speak and write in English
• Knowledge of Microsoft Office with strong skills in excel
• 2-4 years of experience in accounts receivable or related field
• Bachelor’s degree in finance, accounting or related field
• Financial services industry experience desired

Job Families for Job Profiles Career Stage: Associate London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level Mid Level