Creative Director (Sr Managing Consultant)

Mastercard; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Mastercard seeks a Creative Director (Senior Managing Consultant) to lead a high-impact global creative delivery organization within the Advisors Creative Desk. You will drive AI-enabled workflows, scalable processes, and governance to elevate creative quality across regions and platforms.

The role emphasizes talent development, stakeholder partnerships, and measurable business impact, balancing creativity with operational excellence and efficiency.

Qualifications

• 15+ years of leadership experience in creative operations, in-house agencies, or marketing services.
• Strong track record building scalable delivery orgs and global capability centres.
• Expertise in AI, automation, and emerging creative technologies to drive business outcomes.
• Proven ability to lead global, multidisciplinary teams with excellence and learning culture.
• Commercially minded with a balance of creative quality, efficiency and client value.
• Experience developing governance, metrics and delivery models for growth.

Responsibilities

• Lead and inspire a high-performing global creative organization across Advisors Creative Desk.
• Provide creative leadership and oversight ensuring high-quality, on-brand work at scale.
• Evolve the global delivery model with scalable processes and governance.
• Drive adoption of AI-enabled workflows and emerging technologies to boost quality and speed to market.
• Identify process and tooling enhancements to improve efficiency and scalability.
• Partner with stakeholders to capture requirements and enhance client experience.

Skills

Leadership

AI & Automation

Global Delivery

Stakeholder Mgmt

Talent Development

Education

Bachelor's degree

Master's degree

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Creative Director (Senior Managing Consultant) Overview The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Marketing Services is the organisation within Services that develops and executes the marketing programs that help our clients achieve their marketing goals. The Advisors Creative Desk sits within Services and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.

As Creative Director, GFI, this role is accountable for defining and executing the next generation creative operating model, leveraging AI, automation, global delivery and emerging technologies to increase quality, productivity, scalability and business impact across the enterprise.

Role

• Lead and inspire a high-performing creative organization supporting Advisors Creative Desk (ACD) globally, fostering a culture of excellence, accountability, innovation and continuous learning.
• Provide creative leadership and oversight across projects, ensuring consistent delivery of high-quality, strategically aligned work at scale.
• Drive the evolution of ACDs global delivery model, establishing scalable processes, governance frameworks and quality standards across regions and teams.
• Lead the adoption of AI-enabled workflows, automation and emerging technologies to enhance creative quality, productivity, consistency and speed-to-market.
• Identify and implement process, workflow and tooling enhancements that improve efficiency, scalability and operational performance.
• Partner with global stakeholders to understand evolving business needs, capture feedback and continuously enhance ACDs services and client experience.
• Act as a key leader within ACDs global delivery ecosystem, driving consistency, interoperability, knowledge sharing and best-practice adoption across regions.
• Develop future-ready team capabilities through talent development, AI fluency, experimentation and continuous skills growth.
• Leverage data, operational insights and performance metrics to optimise delivery outcomes, resource utilisation, stakeholder satisfaction and overall effectiveness.
• Define and monitor KPIs that measure creative quality, operational excellence, efficiency and business impact, using insights to inform decision-making and continuous improvement.
• Drive organizational change and innovation initiatives that strengthen ACDs capabilities, increase scalability and position the organization for future growth.
• Quantify and communicate the value generated through operational improvements, service innovation and AI adoption, balancing creative excellence with commercial and business outcomes.

All About You

• 15+ years of leadership experience, across creative operations, in-house agencies, production, marketing services, or creative transformation in large, complex organizations.
• Demonstrated success building and scaling high-performing creative delivery organizations, operating models, and global capability centres.
• Strong expertise in AI, automation, and emerging creative technologies, with a track record of leveraging innovation to improve quality, scalability, productivity, and business outcomes.
• Proven ability to lead global, multidisciplinary teams while fostering a culture of excellence, accountability, continuous learning, and innovation.
• Commercially minded and results-oriented, with the ability to balance creative quality, operational efficiency, customer outcomes, and business value.
• Skilled in driving organizational change, influencing senior stakeholders, and leading transformation initiatives across matrixed environments.
• Experience developing governance frameworks, performance metrics, and delivery models that support sustainable growth and operational excellence.
• Top Global Network Agency experience
• Bachelors degree and ideally Masters degree

Corporate Security Responsibility

• Abide by Mastercard s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.