Content Moderation - Process Associate – Italian - Hybrid Iasi

Genpact; India; Hybrid; INR 4,00,000 - 6,00,000; Full time

Job summary

A global technology solutions company is seeking a Content Moderation - Process Associate to work in a hybrid environment. The role involves reviewing and tagging content across various platforms while ensuring compliance with community standards. Ideal candidates should possess strong communication skills and the ability to manage sensitive content effectively. This position offers the chance to be at the forefront of AI and digital innovation.

Benefits

Mentorship and continuous learning opportunities

Work with innovative technology

Dynamic work environment

Qualifications

• Experience in Trust and Safety field is a plus.
• Ability to deal with sensitive and malicious content online.
• No specific degree required, but degrees related to psychology or communications are helpful.

Responsibilities

• Review content to determine compliance with community guidelines.
• Maintain a high level of confidentiality and accuracy.
• Review sensitive content including CSAM material.

Skills

Excellent communication skills

Critical thinking

Ability to handle large amounts of user generated content

Strong written and verbal communication

Ability to quickly adapt

Tools

Google Workspace

Job description

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Get to know us at genpact.com and on LinkedIn, X, YouTube and Facebook.

Content Moderation - Process Associate – Italian - Hybrid Iasi

Inviting applications for the role of Content Moderation - Process Associate – Italian - Hybrid Iasi.

As a Moderator, you will review, tag, and take necessary actions on content per defined guidelines. These services will be provided in response to customer complaints (reports) about user conduct and/or content that is alleged to violate policies, in addition to preliminary reviews of content. You will work with content across a multitude of social and gaming platforms and be an expert in policies across our ecosystem to make key decisions in keeping our community safe.

Responsibilities

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Content moderation types include Image, Text, Video, Audio, and 3D experiences
• Maintain a high level of compliance and confidentiality standards
• Frequently review training material to remain current and knowledgeable on workflow changes, operational guidelines, and policy updates
• Comply with the performance indicators or parameters defined by operational goals
• Review sensitive content including the reporting and handling of CSAM material

Minimum Qualifications

• Ability to handle large amounts of user generated content
• Ability to deal with sensitive situations and malicious content online
• Ability to be objective instead of subjective
• Excellent communication skills and ability to work in a team
• Critical thinking and investigative skills
• Ability to quickly adapt and adjust priorities as new projects and processes come online
• Strong written and verbal communication
• Computer skills including comprehensive experience with word processing, spreadsheet, and slide deck software (ideally in Google Workspace)

Preferred Qualifications/ Skills

• Experience in Trust and Safety field (Or equivalent experience in Moderation or Support)
• Knowledge of the gaming industry, social media industry, or any combination thereof
• Understanding of social media content creation and the impacts it can have
• Stays up to date with online trends and popular culture
• While no specific degree is required, degrees related to psychology, communications, or investigations have been found to be helpful

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.