Qualifications
- Good understanding & knowledge on SAP HANA Database architecture.
- Knowledge of basic Linux operating system.
- HANA installation, upgrade, and renaming of HANA instances as part of administration.
- Knowledge of HANA backup and recovery concepts using traditional and Backint methods.
- Perform DB restarts and troubleshoot issues related to MDC/Non-MDC environments (using OS level commands & studio).
- Installing HANA 2.0 MDC end‑to‑end.
- Perform DB client upgrades, add‑on installations and handle related issues.
- Perform HANA version upgrades to different SPs in HANA 2.0.
- Expertise monitoring alerts triggered from HANA studio and taking necessary actions to suppress them.
- Apply licences for HANA systems using OS/Studio environments.
- Audit log management and enable audit log for users.
- Enable/disable different types of traces for performance analysis.
- Perform end‑to‑end system health checks.
- Experience with HANA user management.
- Troubleshooting skills related to backup‑recovery, memory, CPU utilisation and DB performance tuning.
- Parameter configuration changes in HANA DB.
- Perform backup recovery and point‑in‑time recovery for both MDC and Non‑MDC systems.
- Handle HANA outages such as system down, system hang and slowness situations by meeting required SLAs.
- Handle P1 and P2 incidents and provide timely solutions to customers by meeting required KPIs.
- Driving the shift by taking shift‑lead responsibility (additive advantage).
- Own a degree (e.g., business informatics, computer science) or IT training or are a career changer with IT affinity and experience.
- Outstanding analytical skills, technical affinity and a strong customer‑focused solution orientation.
Experience: 3 to 6 years
Roles & Responsibilities
- Responsible for message processing, technical incident management, service and change request management as well as problem management and root cause analysis.
- Perform installation, patching and upgrade activities.
- Responsible for performance monitoring and tuning, backup and restore as well as recovery procedures.
- Ensure high availability of the systems including disaster recovery setup.
- Provide technical expertise and support in optimising system operation / system architecture.
- Support the development of concepts and tools to solve and prevent problems and increase efficiency.
- Work in international teams and drive global knowledge transfer and documentation.
- Conduct workshops and training courses for customers and ensure knowledge transfer within the team; supervise juniors and trainees.
- Plan, set up and implement technical migration projects and improve product and processes.
Get empowered by NTT DATA Business Solutions! We transform SAP® solutions into value.
NTT DATA Business Solutions is a fast‑growing international IT company and one of the world’s leading SAP partners. We are a full‑service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.