Concentrix Looking for Thane G-Corp- HP PSG Chat – Advisor I, Technical Support at Thane,[...]

Concentrix; Thane; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team as a Technical Support Advisor, where you will play a crucial role in assisting customers with their technical inquiries. This position offers the opportunity to troubleshoot a variety of issues, ensuring customer satisfaction and maintaining high service standards. As part of a forward-thinking organization, you will develop your skills in a supportive environment while contributing to the overall success of the team. If you are a problem solver with a passion for technology and customer service, this role is perfect for you. Embrace the chance to grow and make a difference in the lives of our clients!

Qualifications

• Associate's Degree with 6 years of related technical experience preferred.
• Technical certifications and relevant expertise in hardware/software/networking.

Responsibilities

• Assist users with technical inquiries and provide resolutions.
• Troubleshoot hardware, software, and networking issues.
• Ensure service delivery meets contractual KPIs.

Skills

Technical Support

Customer Service

Troubleshooting

Problem Solving

Communication Skills

Attention to Detail

Multi-tasking

Education

Associate’s Degree in related technical discipline

Tools

Client Technical Systems

Job description

Job Title:
Thane G-Corp- HP PSG Chat – Advisor I, Technical Support

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.

Essential Functions/Core Responsibilities

• Assist external users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance

Candidate Profile

• Associate’s Degree in related technical discipline with six years of related technical experience preferred
• Achieve and maintain recognized and applicable technical certification(s)
• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
• Working knowledge of client technical systems
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed

Career Framework Role

Has program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:
India Thane – G-Corp, Maharashtra

Time Type:
Full time