Compliance Operations Manager | Wise | Hyderabad

Vskills; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Wise is seeking a compliant and detail-focused Operations Manager in Hyderabad to manage KYC/CDD escalations and 2LoD advisory interactions. You will define escalation criteria, review issues, and supervise EDD decision quality with regular MLRO reporting.

You will collaborate with regional compliance teams to ensure regulatory obligations are met and support process improvements across APAC markets.

Qualifications

• Experience with KYC/CDD processes and regulatory expectations.
• Ability to interpret regulatory guidance and apply it to real cases.
• Strong decision-making and escalation capabilities in a fast-paced environment.

Responsibilities

• Review and decide on cases escalated for Senior Manager approval.
• Serve as 1st point of contact for 2LoD advisory on KYC/CDD matters with regional compliance teams.
• Define escalation criteria for Senior Manager approval for assigned regions.
• Review and validate issues related to the Senior Manager approval process and assist in incidents/complaints.
• Oversee Enhanced Due Diligence (EDD) decision quality and report to the MLRO.
• Contribute to the 1st line quality framework for EDD and monitor outcomes.

Skills

KYC

CDD

Regulatory knowledge

Decision making

Job description

Job Role: Compliance Operations Manager

• Location: Hyderabad

Here’s how you’ll be contributing to the Wise mission

• Review and make decisions on cases escalated for Senior Manager approval.
• Be 1st point of contact for operational teams into 2LoD when advisory is required on KYC/CDD matters. Liaise with/escalate to regional compliance officers for complex situations as required.
• Own the definition of Senior Manager approval escalation criteria for specific regions assigned. This involves working with local Compliance teams to understand upcoming changes, review issues/findings from internal and external reviews, and make necessary adjustments to the escalation criteria.
• Review and validate issues relevant to the Senior Manager approval process and participate in incidents and complaints where there is Senior Manager input.
• Oversee the decision quality of Enhanced Due Diligence (EDD) and provide regular reporting to the MLRO. This involves performing routine sample checks focusing on the decision quality where an ‘approved’ outcome is assessed by EDD.
• Provide input into the 1st line quality framework applied to EDD, monitor and report outcomes and insights to local MLRO.
• Review EDD training materials to ensure adequate consideration of local typologies and relevant obligations
• Drive process improvement initiatives relating to customer due diligence where required.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know teams across Wise as you work with them to understand the product and regulatory framework.
• Help keep compliance right at the heart of our product developments by managing our compliance obligations in Australia and New Zealand, managing regulatory change, driving second line monitoring and oversight, and providing assurance to the Senior Leadership team and local entity Boards.
• Take on and own initiatives that arise in customer due diligence on a project basis. Take a problem-solving approach, whether designing a new process to be implemented or driving an effort for multiple teams to work together to remediate control gaps or process enhancements.
• Global cross team collaboration with focus on delivering impact for our fastest growing APAC markets – Singapore, Japan, Japan, Malaysia, Indonesia, Philippines, India and more.