Community Support Associate

Lever, Inc.; India; Remote; INR 964,000 - 1,929,000; Full time

Benefits offered by this job

Fully remote

Home office stipend

Wellness stipend

GitHub Copilot and ChatGPT access

Competitive USDC compensation

Token allocation 5,000–10,000 ORCA

Job summary

Lever, Inc. is hiring a fully remote, full-time customer support professional for a fast-moving blockchain and DeFi ecosystem. You will answer questions on Discord and via tickets, troubleshoot issues, and guide users through products and services.

You will collaborate with Product, Marketing, Business Development, and community teams to address user needs, educate users, and gather feedback while monitoring industry trends. The role offers flexible hours and a strong focus on user advocacy.

Qualifications

• Strong knowledge of cryptocurrency and blockchain technologies, particularly Solana Virtual Machine (SVM) chains and decentralized finance.
• Understanding of Automated Market Makers (AMMs); CLMMs are a plus.
• Previous experience in customer support, community management, technical support, or related role.
• Fluent English with excellent communication skills and ability to explain technical concepts clearly.
• Strong analytical and troubleshooting abilities with a practical approach to diagnosing issues.
• Ability to work independently in a remote environment and collaborate with distributed teams.
• Familiarity with Discord, Telegram, Twitter/X, Reddit for community engagement.

Responsibilities

• Respond promptly to user questions via Discord and ticketing systems, providing clear, accurate support.
• Troubleshoot technical and product-related issues and escalate when needed.
• Identify critical issues and escalate rapidly to internal teams.
• Provide high-touch support to VIP users and manage their needs.
• Route partnership and business inquiries to relevant internal teams.
• Moderate community channels and enforce guidelines to maintain a welcoming environment.
• Support onboarding and education by creating guides, FAQs, workshops, and AMAs.
• Collect user feedback and insights to support product improvements.
• Monitor crypto ecosystem trends and share meaningful insights internally.
• Collaborate with Product, Marketing and Community teams to address user needs.

Skills

Blockchain knowledge

SVM experience

AMMs understanding

Customer support

Communication skills

Remote work

Tools

Discord

Ticketing systems

Job description

This is a remote, full-time opportunity for a customer-focused professional supporting users across a fast-moving blockchain and decentralized finance ecosystem. You’ll serve as a first point of contact, resolving technical questions and helping users navigate products and services effectively. The role combines community support, technical troubleshooting, moderation, education, and user advocacy. You’ll work closely with Product, Marketing, Business Development, and community teams to address emerging needs and improve the overall user experience. You’ll also monitor developments across the crypto ecosystem and bring valuable insights back to internal teams. This is an opportunity to deepen your expertise in Solana, DeFi, AMMs, and blockchain technology while contributing to a growing global community.

Accountabilities

• Respond promptly and professionally to user questions through Discord and ticketing systems, providing clear, accurate, and helpful support.

• Troubleshoot technical and product-related issues, deliver advanced assistance where appropriate, and escalate problems that fall outside the team’s scope.

• Identify critical issues affecting business continuity, security, or users and **escalate** them rapidly to the appropriate internal teams.

• Provide high-touch, white-glove support to VIP users and ensure their needs are handled efficiently.

• Route partnership and business development inquiries to the relevant internal teams, including Business Development, Marketing, and Developer Advocacy.

• Moderate community channels, enforce community guidelines, and help maintain a welcoming, safe, and constructive environment.

• Support user onboarding and education by creating guides, FAQs, workshops, webinars, and AMA content.

• Collect user feedback, recurring issues, and community insights to support ongoing product and service improvements.

• Monitor relevant trends and developments across the wider crypto and DeFi ecosystem and communicate meaningful insights internally.

• Collaborate with Product, Marketing, and Community Support teams to address emerging user needs and develop initiatives that strengthen engagement and community growth.

Requirements

• Strong knowledge of cryptocurrency and blockchain technologies, particularly Solana Virtual Machine (SVM) chains and decentralized finance.

• Solid understanding of Automated Market Makers (AMMs), with experience or knowledge of Concentrated Liquidity Market Makers (CLMMs) considered an advantage.

• Previous experience in customer support, community management, technical support, or a closely related role.

• Fluent or native-level written and spoken English, with excellent communication skills and the ability to explain technical concepts clearly.

• Strong analytical and troubleshooting abilities, with a practical approach to diagnosing and resolving user issues.

• Ability to remain calm, professional, empathetic, and solution-oriented when handling challenging or high-pressure situations.

• Familiarity with online community and social platforms such as Discord, Telegram, Twitter/X, and Reddit.

• Strong interest in blockchain, DeFi, and emerging financial technologies, with the curiosity to continuously develop technical knowledge.

• Ability to work independently in a remote environment while collaborating effectively with cross-functional and distributed teams.

Benefits

• Fully remote, full-time position.

• Compensation of $10,000–$20,000 USDC.

• Token allocation of 5,000–10,000 ORCA over four years.

• Flexible work schedule.

• Home office stipend.

• Wellness stipend.

• Paid subscriptions for productivity and development tools such as GitHub Copilot and ChatGPT.

• Opportunity to deepen your expertise in Solana and decentralized finance.

• Fast-moving, collaborative environment with exposure to technical, product, and community initiatives.

• Concise hiring process designed to move quickly, consisting of an initial screening, hiring manager discussion, and final interview.