Community Engagement Manager

Seven Consultancy; Bhavnagar; On-site; INR 5,00,000 - 8,00,000; Full time

Job summary

A leading consultancy firm in Bhavnagar is seeking a Community Engagement Manager to build, grow, and manage their online communities. You will engage with customers through social media and live events, creating programs that foster connection and learning. The ideal candidate will have strong communication skills and a passion for enhancing brand loyalty. This position offers an opportunity to shape community engagement strategies and promote a positive customer experience.

Responsibilities

• Engage with community via online social media, telephone and live events.
• Respond to comments and requests in a timely manner on Facebook, Instagram, Twitter, etc.
• Have an in-depth understanding of the services of the Company.
• Create and implement programs that connect customers and help them learn from one another.
• Communicate value to the organization's customers.
• Interacts with customers to create open-forum discussions, educational breakout sessions and networking opportunities.
• Use analytics tools to monitor social media outlets, online forums and blogs.

Job description

Job Details

As the Community Engagement Manager, you will help build, grow and manage the company’s online communities. You will also engage with customers and use social media and live events to help increase brand awareness and loyalty.

Responsibilities

• Engage with community via online social media, telephone and live events.
• Respond to comments and requests in a timely manner on Facebook, Instagram, Twitter, etc.
• Have an in‑depth understanding of the services of the Company.
• Create and implement programs that connect customers and help them learn from one another.
• Communicate value to the organization’s customers.
• Interacts with customers and create open‑forum discussions, educational breakout sessions and networking opportunities.
• Use analytics tools to monitor social media outlets, online forums and blogs and find out what people are saying about the company and the brand.