Community Associate - 694347

WeWork India; Chennai District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading flexible workspace operator in Chennai is seeking a Community team member to enhance member experience and operational excellence. The role includes creating a welcoming environment, managing member interactions, and supporting community initiatives. Successful candidates should possess customer service experience, strong communication skills, and organizational abilities. The position offers opportunities to contribute to events and building management, ensuring a vibrant community atmosphere.

Qualifications

• 1-2 years customer service or hospitality experience.
• Must demonstrate integrity, dependability, and accountability.
• Proficient in basic computer skills.

Responsibilities

• Create a welcoming environment for members through events.
• Ensure building operations run smoothly.
• Drive growth of service offerings.
• Assist with event planning and execution.

Skills

Customer service

Sales experience

Strong verbal communication

Strong written communication

Organizational skills

Multitasking skills

Job description

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years*. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 73 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customised and curated solutions for various office space needs*.

About the Role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork. Every member of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.

Roles and Responsibilities

Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Greeting / Point of Contact :

• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Manage On-Demand member check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources

Membership Management :

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Solve member-related issues to ensure that a cohesive community is maintained
• (tickets, emails, escalations and in person)
• Conduct member one on ones and gather feedback
• Work on member net promoter score target
• Own a percentage of the building’s renewal/growth target
• Oversee special amenities, up sells and ancillary revenue and hygiene

Events and Community Management

• Make posters for events and prepare newsletters
• Assist with set-up and breakdown of internal and external events including strategizing, planning and execution
• Plan business development activities for ancillary revenue streams such as external events
• Host periodic new member orientations
• Create monthly events calendar and plan around allocated budget

Building Operations and Management :

• Assist with move-ins and move-outs; prepare and distribute member welcome packets
• Assist with building operations and maintenance to ensure the highest level of member experience
• Fielding and assigning requests submitted through the ticketing platforms
• Manage keycard activations and assisting members with minor operational challenges, wherever applicable
• Ensure that the building is clean and well kept
• Order consumables and ensure that the building spends are within the budget
• Take charge of mail and package responsibilities as needed
• Submit building receipts to the Community Lead and the Community Manager for expense reports
• Identify issues for escalation to the Community Lead and the Community Manager and document the same accordingly
• Support and manage on ground third party support teams

Experience and Qualifications

• 1-2 years customer service/Hospitality and/or sales experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Proficient in basic computer skills

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Aff-irmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.