Community Associate

WeWork Inc.; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

WeWork India is seeking a proactive Community Associate to be the welcoming face at the building, handling front desk duties, guest check-ins, and tours. You will support member engagement, events, and communications to foster a thriving, collaborative community.

You will assist with day-to-day operations, move-ins/move-outs, and problem resolution while maintaining a high level of service. Strong communication and organizational skills are essential.

Qualifications

• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.
• Passion for entrepreneurial communities and guest services.
• Proficient in basic computer skills.

Responsibilities

• Be the first and last point of contact for your building and cover the front desk during business hours.
• Greet and check-in member guests and tours; manage walk-ins and confirmations.
• Support community initiatives, member introductions, events, and communications.
• Oversee building operations, move-ins/outs, and ticketing requests; ensure cleanliness and budget adherence.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Empathy

Education

Bachelor's degree

Job description

About us

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators – GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years*. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 73 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customised and curated solutions for various office space needs*.

For more information, please visit our website

About the Role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork. Every member of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.

Roles and Responsibilities

Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Greeting / Point of Contact :

• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Manage On-Demand member check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources

Membership Management :

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Solve member-related issues to ensure that a cohesive community is maintained
• (tickets, emails, escalations and in person)
• Conduct member one on ones and gather feedback
• Work on member net promoter score target
• Own a percentage of the building’s renewal/growth target
• Oversee special amenities, up sells and ancillary revenue and hygiene

Events and Community Management

• Make posters for events and prepare newsletters
• Assist with set-up and breakdown of internal and external events including strategizing, planning and execution
• Plan business development activities for ancillary revenue streams such as external events
• Host periodic new member orientations
• Create monthly events calendar and plan around allocated budget

Building Operations and Management :

• Assist with move-ins and move-outs; prepare and distribute member welcome packets
• Assist with building operations and maintenance to ensure the highest level of member experience
• Fielding and assigning requests submitted through the ticketing platforms
• Manage keycard activations and assisting members with minor operational challenges, wherever applicable
• Ensure that the building is clean and well kept
• Order consumables and ensure that the building spends are within the budget
• Take charge of mail and package responsibilities as needed

  Experience and Qualifications

  • Bachelor’s degree
  • 1-2 years customer service/Hospitality and/or sales experience
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Proficient in basic computer skills

  Equal Opportunity Employer

  WeWork India is an Equal Opportunity and Aff…

  We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

  Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.