Collections Specialist

Olyv, Inc.; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Olyv, Inc. is looking for a motivated individual to handle customer communication regarding loan parameters and aid in resolving queries related to loan disbursal and repayments. Candidates must have a full-time undergraduate degree and exhibit strong verbal and written communication skills. Prior calling experience is an added advantage. Join us in transforming the FinTech landscape and delivering exceptional service to our customers.

Qualifications

• Candidates should hold a full-time undergraduate degree.
• Previous calling experience is beneficial.
• Must possess strong verbal and written communication skills.

Responsibilities

• Communicate loan parameters and charges to customers.
• Detail transaction-related payment modes to customers.
• Resolve customer queries regarding loans.

Skills

Verbal communication skills

Written communication skills

Calling experience

Education

Any full-time UG degree

Job description

SmartCoin Financials is India’s Fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro-entrepreneurs, micro-merchants and middle/lower-income salaried individuals.

SmartCoin was conceived in 2016 with a mission to provide financial inclusion to the underserved market with its headquarters in Bengaluru. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 5 million+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 17000 pin codes across India. SmartCoin's app-based credit platform offers instant credit options through 100% automation at a pan-India scale.

The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. SmartCoin has been recognized nationally and internationally for its efforts at Google’s Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC , etc.

Our Culture

Do you thrive on working on cutting edge technology? Working with innovators in the early stages of ideas, products, or platforms? Do you want to transform an industry? Crave new challenges and solving hard customer problems using the latest in software technology?… As a developer/product manager at SmartCoin, you will use the latest technologies to create

amazing, customer-focused products.

Come help us re-imagine our solutions to provide world-class, best of breed solutions to delight our customers. Make a major impact on the FinTech industry.

Responsibilities and Duties

• Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment, etc. to the loan customers
• Detailing transaction-related details like available payment modes, and how to make payments through these modes
• Resolving customer queries related to loan disbursal, loan repayments, etc.

Required Experience, Skills, and Qualifications

• Any full-time UG degree
• Calling experience is a big plus
• Strong verbal and written communication skills