Collections – Process Associate – Spanish – Hybrid Bucharest

Genpact; India; Hybrid; INR 4,00,000 - 6,00,000; Full time

Job summary

A global technology services company seeks a Collections – Process Associate fluent in Spanish and English for a hybrid role. Responsibilities include managing customer accounts, contacting clients about unpaid invoices, and analyzing non-payment reasons. Ideal candidates have a business degree or relevant experience, proficiency in Excel, and strong cash collection skills. Join a dynamic team to drive innovative change and growth while accelerating your career in a collaborative environment.

Benefits

Hands-on experience and mentorship

Continuous learning opportunities

Dynamic work environment

Qualifications

• C1 level in Spanish and English required.
• Experience in cash collection or customer service preferred.
• Ability to work under pressure in dynamic environments.

Responsibilities

• Contact external customers regarding unpaid invoices.
• Validate and analyze reasons for non-payment.
• Prepare regular portfolio analysis.

Skills

Full professional knowledge of Spanish

Full professional knowledge of English

Microsoft Office proficiency

Cash collection skills

Interpersonal and teamwork skills

Education

Business School Degree or relevant qualification

Tools

Excel

Job description

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Collections – Process Associate – Spanish – Hybrid Bucharest

Responsibilities:

• Work closely with team leader and team members.
• Perform senior AR specialist daily activities: complete daily tasks and support others with coaching on completion of metrics.
• Timely and actively contact external customers regarding unpaid invoices, and follow-up based on the case (inbound/outbound calls, emails, online meetings).
• Validate reasons for delinquency using appropriate sources of internal/external information.
• Analyze reasons for non-payment and disputes with internal/external customers and find root causes.
• Analyze miscellaneous items/open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
• Prepare and process accounts reconciliation in communication with external/internal customers.
• Analyze disputes root causes based on communication with external customers/dispute resolvers monitor and elevate delayed resolution of disputes.
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs.
• Manage complex customer accounts.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by risk department.
• Opportunity to take part in special projects, for those interested in personal/professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Minimum Qualifications:

• Full professional knowledge of Spanish and English, min. C1.
• Business School Degree or qualification or minimum relevant work experience directly related to cash collection or customer service, ideally in a multinational environment.
• Ability to work under pressure in a dynamic environment.
• Microsoft Office proficiency, especially Excel.
• Cash collection skills, with detail orientation.
• Basic financial analysis skills.
• Hardworking and to think “outside the box”.
• Interpersonal and teamwork skills.
• Verbal and written communication skills.

Preferred Qualifications:

• Problem solving.
• Cultural awareness in a diverse and international environment.
• Thirst for learning.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.