Collections Manager

Quantum Leap Learning Solutions Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Quantum Leap Learning Solutions Pvt Ltd is seeking a Collection Manager to own end-to-end collections, driving 80%+ recovery against booked revenue and building a high-performing team. The role sits at the intersection of Sales, Finance, and Data, delivering accurate revenue visibility through reports and forecasts.

You will design event-to-event collection strategies, establish SLAs, and coach the team to meet targets while maintaining the brand’s values.

Qualifications

• 5–8+ years in collections, recovery, or revenue operations.
• Proven experience leading a collections team in EdTech, BFSI, NBFC, EMI/consumer finance, or high-ticket B2C environments.
• Hands-on experience onboarding and managing NBFC partnerships is strongly preferred.
• Strong team leadership and performance management.

Responsibilities

• Own end-to-end collections and drive 80%+ collection against booked revenue.
• Lead, coach and develop the collections team with clear KRAs and SLAs.
• Design and implement collection playbooks for various programs and cycles.
• Partner with Sales, Data, and Finance to identify revenue leakage and improve cash flow.
• Publish structured RCAs and track corrective actions to closure.

Skills

Team Leadership

Revenue Operations

Negotiation

Data Analysis

CRM

Forecasting

Stakeholder Management

NBFC Partnerships

Tools

Excel

Sheets

CRM Software

Dashboard Tools

Job description

This is not a loan recovery or credit card collections role. There is no credit score, no regulatory lever, and no asset lock-in behind our receivables.

Recovery here is a value and relationship function.

The Collection Manager owns end-to-end collections for Quantum Leap Learning Solutions. The role is accountable for converting booked revenue into realised revenue at an 80%+ collection ratio, building a high-performing collections team, designing event-to-event collection strategies, and providing management with accurate revenue visibility through reports and forecasts.

This is a high-ownership, data-driven role that sits at the intersection of Sales, Finance, and Data, with direct impact on cash flow, refunds, and revenue predictability.

Key Responsibilities

• Company: Quantum Leap Learning Solutions
• Designation: Collection Manager
• Function: Revenue/Collections
• Reports to: Head of Inside Sales

1. Collection Performance & Targets

- Deliver 80%+ collections against the total booked amount, event-on-event and month-on-month.

- Own collection KPIs, daily/weekly/monthly targets, and escalation thresholds.

- Drive recovery from partial-paid, overdue, and at-risk clients.

- Lead, coach, and drive the collections team; set clear responsibilities, SLAs, and individual KRAs.

- Build review cadences (daily huddles, weekly performance reviews) and a culture of accountability.

- Identify capability gaps and run targeted training on objection handling, negotiation, and payment closure.

- Create, develop and own strategies which match the brand’s values and reputation.

- Design and continuously improve collection playbook for each event/program cycle (PACE, BIC, BSW, etc.).

- Define call cadences, communication scripts, follow-up windows, and conversion levers per cohort.

- Benchmark each event's collection performance and embed learnings into the next cycle.

4. Root Cause Analysis (RCA) on Misses

- Diagnose gaps whenever collection targets are missed by event, segment, ticket size, payment mode, and team member.

- Publish structured RCAs with corrective and preventive actions, and track closure to completion.

- Partner with the Sales & Operations team to share structured feedback on lead quality, commitment quality, and closure hygiene.

- Work with the Data team to identify revenue leakage, drop-off points in the payment journey, and high-risk cohorts.

- Translate data insights into operational actions for both Sales and Collections.

- Identify, evaluate, and onboard NBFC partners to expand EMI and financing options for clients.

- Negotiate commercial terms, approval TATs, and rejection-rate improvements.

- Own the operational integration between NBFC partners, Sales, and Collections.

- Build flexible, compliant payment plan structures (EMIs, milestone-based plans, deferred plans) to lift conversion of bookings into collections.

- Define eligibility rules, approval matrix, and risk guardrails for each plan.

8. Activation of Partial-Paid & Stuck Pipeline

- Work with Sales to re-engage partial-paid clients and stuck/non-moving booked data.

- Define joint Sales–Collections workflows for prioritization, hand-offs, and closure of dormant pipelines.

- Build proactive strategies to minimize refunds, early warning signals, save-desk interventions, alternate plan offers, and value reinforcement.

- Track refund reasons, publish trends, and drive cross-functional fixes at the source.

10. Reporting & Revenue Visibility

- Own and publish the Collection Report (daily/weekly/monthly) and a rolling Collection Forecast for Management.

- Provide clear visibility on booked vs. collected, expected inflows, risks, and recovery actions.

- Present insights and recommendations in leadership reviews.

Candidate Profile

Experience

• 5–8+ years in collections, recovery, or revenue operations.
• Proven experience leading a collections team in EdTech, BFSI, NBFC, EMI/consumer finance, training/education, or high-ticket B2C environments.
• Hands-on experience onboarding and managing NBFC partnerships is strongly preferred.
• Strong team leadership and performance management.
• Sharp analytical and RCA skills; comfortable with dashboards, Excel/Sheets, and CRM data.
• Excellent negotiation, objection handling, and stakeholder management.
• Ability to design payment plans and policy frameworks balancing conversion and risk.
• Structured reporting and forecasting discipline.
• Cross-functional partnership skills works seamlessly with Sales, Data, and Finance.

Key Performance Indicators (KPIs)

• Collection % of Booked Amount
• Event-on-Event Collection Growth
• NBFC-funded Collections Share
• Forecast Accuracy
• Partial-paid Recovery %
• RCA Closure on Misses

Mindset

• High ownership and outcome-driven.
• Calm under pressure; thrives in a fast-paced, target-led environment.
• Customer-empathetic while protecting business interests.
• Direct line of sight to company revenue and cash flow.
• High visibility with leadership through forecasts and reviews.
• Opportunity to build the collections function, including NBFC partnerships and payment-plan products, from the ground up.
• Work alongside high-performing Sales, Data, and Program teams driving flagship programs like PACE and BIC.