Collection Manager

Mantras2success Consultants; Surat; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A financial consultancy in Gujarat seeks a Collections Manager to oversee unsecured loan portfolios. The ideal candidate will manage collection targets, lead a field team, and ensure compliance with regulatory standards. Candidates should have hands-on experience in collections, particularly in Bucket X, 1 & 2, and possess strong leadership and negotiation skills. The role emphasizes maintaining customer relationships and achieving high recovery rates in a fast-paced environment.

Qualifications

• Hands-on experience in Unsecured Loan collections.
• Strong exposure to Bucket X, 1 & 2 handling.
• Team handling and leadership experience is mandatory.
• Good communication, negotiation, and problem-solving skills.

Responsibilities

• Manage and drive collections for unsecured loan portfolios.
• Achieve monthly and quarterly collection targets.
• Monitor portfolio performance across key parameters.
• Conduct daily field visits to ensure timely recovery.
• Lead and guide the field collection team.
• Handle critical cases, negotiations, and settlements.
• Ensure compliance with audit requirements and standards.

Skills

Debt Collector

Collection

Job description

Manage and drive collections for unsecured loan portfolios, handling Bucket X, 1, and 2.
Achieve monthly and quarterly collection targets while strictly adhering to SOPs, legal guidelines, and regulatory norms.
Monitor portfolio performance across key parameters such as resolution rate, roll rate, flow rate, and delinquency levels.
Conduct and oversee daily field visits within defined TAT to ensure timely recovery and control non-starter cases.
Identify and escape potential flow-forward and high-risk accounts to seniors in a timely manner.
Lead, guide, and monitor the field collection team, ensuring productivity, discipline, and target achievement.
Handle critical and complex cases, including customer negotiations and settlement discussions, to maximise recovery.
Ensure high customer satisfaction by resolving issues promptly and professionally.
Maintain strong relationships with customers and stakeholders to improve repayment behaviour.
Ensure full compliance with audit requirements, internal policies, and regulatory standards.

Key Requirements

• Hands-on experience in Unsecured Loan collections.
• Strong exposure to Bucket X, 1 & 2 handling.
• Team handling and leadership experience is mandatory.
• Good communication, negotiation, and problem-solving skills.

Key Skills

• Debt Collector
• Collection