Collaboration Operations Engineer

London Stock Exchange Group; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

London Stock Exchange Group in Bengaluru seeks a Collaboration Operations Engineer to manage Office 365 and Exchange Online, including on‑prem Exchange. You will oversee hybrid messaging, escalate issues, implement changes, and optimize the collaboration platform for reliability and performance.

The role requires 5+ years of experience, strong scripting (PowerShell), Active Directory/Entra ID, and a proactive approach to incident management and documentation.

Qualifications

• 5+ years of equivalent work experience.
• 3+ years of Office 365/Exchange support experience and operational excellence.
• Excellent technical skills including, however, not limited to, Exchange 2016+, Office 365, Active Directory and Entra ID (Azure AD).
• Hands‑on experience in troubleshooting and problem and change management.

Responsibilities

• Experience with Office 365 and Exchange Online.
• Must be able to act as 3rd tier support for messaging related escalated issues.
• Manage and support Office 365 services including, but not limited to, Exchange, SharePoint, Teams, and OneDrive.
• Experience with Microsoft Exchange 2016 or later.
• Experience in supporting a hybrid Office 365 environment, including Exchange Online and integration with on‑premises Exchange environment.
• Experience in Microsoft Windows, including Active Directory, and Entra ID (Azure AD).
• Microsoft certifications preferred.
• Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.
• Ensure the reliability and scalability of Office 365 services.
• Involved in Major Incident Management processes including preparing Root Cause Analysis and implementing Post Incident Recommendations.
• Prepare and maintain documentation.
• Present new ideas and concepts to the team.
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.
• Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
• Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.

Skills

Office 365

Exchange Online

Active Directory

Azure AD

Windows Server

PowerShell

Troubleshooting

Change management

Root cause analysis

Hybrid environment

Documentation

3rd line support

Tools

Mimecast

Power Platform

Microsoft Purview

ServiceNow

Job description

Collaboration Operations Engineer- Job Description

We are seeking a skilled and experienced Office 365 Tenant Administrator to join our team. The ideal candidate will have a strong background in Office 365 and Exchange Online, as well as Microsoft Exchange 2016 or later. This role will be crucial in supporting a hybrid environment with Office 365 and ensuring seamless integration and operation. You will manage end to end Messaging email systems (Exchange Server and Exchange Online). You will also provide technical leadership, hands‑on implementation, and on‑going day to day support across our on‑premises email systems and Office 365 environment. This role will also be responsible for developing, maintaining, supporting, and optimizing our collaboration platform, as well as perform operational work, monitoring, review and implement changes, and complete user requests.

Key Responsibilities

• Experience with Office 365 and Exchange Online.
• Must be able to act as 3rd tier support for messaging related escalated issues.
• Manage and support Office 365 services including, but not limited to, Exchange, SharePoint, Teams, and OneDrive.
• Experience with Microsoft Exchange 2016 or later.
• Experience in supporting a hybrid Office 365 environment, including Exchange Online and integration with on‑premises Exchange environment.
• Experience in Microsoft Windows, including Active Directory, and Entra ID (Azure AD).
• Microsoft certifications preferred.
• Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.
• Ensure the reliability and scalability of Office 365 services.
• Involved in Major Incident Management processes including preparing Root Cause Analysis and implementing Post Incident Recommendations.
• Prepare and maintain documentation.
• Present new ideas and concepts to the team.
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.
• Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
• Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.

Core Technical Skills (Mandatory)

• 5+ years of equivalent work experience
• 3+ years of Office 365/Exchange support experience and operational excellence
• Excellent technical skills including, however, not limited to, Exchange 2016+, Office 365, Active Directory and Entra ID (Azure AD)
• Hands‑on experience in troubleshooting and problem and change management

Additional Technical Skills (preferred)

• Preferred Technical Certifications (Microsoft Office 365)
• Mimecast experience
• PowerShell scripting
• Power Platform
• Microsoft Purview ServiceNow

Non‑technical skills

• Customer focused with an attention to detail
• Seeks to expand knowledge and experience and is committed to continuous learning
• Availability to work evenings and weekends as required to support maintenance and project activities

Key Behaviours

• Leadership/direction, customer focus, problem solving and decision making, result oriented, effective communication skills, seeks opportunities for self-development
• Finance Industry experience and knowledge with an understanding of the terminology, business functions and processes
• Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work

What We Offer

• A dynamic and challenging work environment.
• Opportunities for professional growth and advancement.
• Competitive salary and benefits package.

We're proud to have been recognised as a Great Place to Work in India '25

Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you are ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.